Taptap Send: Money Transfer 4+

Too Creepy

I find this app very creepy. You start off setting up your account and they ask for few personal information and they ask for more information little by little. By the time you know it, they would’ve collected your entire life and if you want to change anything, then you’d have to contact support. That’s where the trouble begins. You can’t get anyone to talk to and they then make it almost impossible to remove your personal information or close the account. Unless you want give every personal information, even your whole life, be very careful. Too invasive and creepy, to say the least.

By the time you finish setting up, you feel like you were seeking employment with the FBI. They take everything you’ve lived for and then turn around and say that they have to closed your account. I’ve used PayPal, xoom and never a problem and PayPal itself for over 10 years and no problem with my ID but these folks claim there’s a problem and yet they can’t tell me because of government regulations as if the government is afraid of me.

Creepy folks!!! Please run far and don’t follow their very creepy approach. Next time they will ask for your parking ticket, airline boarding pass, and maybe utility bill as well as your X-ray photos

Developer Response ,

Hi Catasofo,

Thanks for your feedback. International transfers are heavily regulated and it's our duty to collect some information to make sure we are actively fighting against fraud and protect our customers at all time. Rest assured that we are treating all info with the upmost security and confidentiality as we understand how important this info is. Our customer service is available from 8-5 on the lines but we are sorry to hear that you had issues reaching us. You can also send an email (from your registered email) and we will make sure to assist you and would be able to reassure you on the processes we follow to protect our customers. It is important for us that you can trust the product and enjoy using it.

Regards,
Taptap Send

Unfinished app and careless customer service

Taptap send is an unfinished project and they are very careless of customers. Do not send your money through here!!! Initially I thought they will send money only to mobile money account but no, they will transaction to any phone number even if the user to not have an active mobile money account. I initiate a transaction base on the understanding that the transaction will not go through if the user doesn’t have an active mobile money account Mistake (unfinished app). With fess hours that the receiver told me that they can access the funds, I tried to cancel but again another issue here (customer do not have ability to cancel a transaction even within one minute of completion). I check the cancellation request process and contacted via email, WhatsApp and even call. Over a week of my request the transaction is still not canceled and they will give the same status of my request being escalated to their partner in Cameroon pending response (unprofessional and careless) they have not been able to set real expectations on when I will have my money back so this can take months!!! This money was for my mom health emergency and I can’t having back on time for her bills and médecines. Please do not use this app to send your money it will at your own risk, because they will not be able to assist you in case of issues with your transaction. Zero customer service!! Run with your money !!!

Developer Response ,

Hello Nanev87, thank you for your review and we are really sorry you had such unpleasant experience with our app and more concerned about your interaction with our support team. Unfotunately we weren't able to locate your account using this review, if you could update us with your transfer ID, we will make sure to look into it for you. Thanks you, TapTap Send.

Horrible Customer Service

App has issues. Seems like it was published without going through quality check.
Money transfer business has a lot of legal restrictions but the app doesn’t keep up with it. My first transfer went flawless. But the second one, after 36 hours it was canceled- disappointing since the recipient needed the money urgently. I had a recipient’s information stored but now I lost it too. So I have to enter everything again.
Sent text in WhatsApp group got reply after 12/13 hours. Instead of taking responsibility it just a blame game. I did not upload the ID and when I said that ID was never asked for it. They tried to tell me that it did. Which actually asked after the cancellation. Any way they could’ve just say- SORRY something went wrong on our side PLEASE renter the recipient information and we will make sure it goes th this time. But never was a SORRY or PLEASE even one time instead - you NEED to or you HAVE to etc etc.