NALA Send Money Globally 4+

My question is why do you need SSN number to verify my account? Why not have other options like ID. Your completion like Sendwave and WorldRemit offers different options for their customers why not offer the same? Identify theft is a real thing and most people are insecure about their SSN so they wouldn’t want to just put in any money transfer organization like yours. All I’m requesting is can you add more options on verifying accounts. NALA offers the best rates out there but most people get turned away when it comes to give out the SSN thinking that this company is scamming. @ Benjamin Fernandes, naomba ufanye mabadiriko hayo. Asante sana.

Hi there. We understand that it can be frustrating and scary to trust such sensitive information to anyone. We are however obliged to comply with the rules and regulations set by bodies that govern our activities in the United States. You can therefore rest assured that your information is safe with us. Nonetheless, we will take your feedback into advisement. We value you greatly as part of the NALA community. 🩵

I recently attempted to use Nala for an international money transfer to South Africa, a service they claim to offer. However, my experience has been frustrating, to say the least. I initiated the transfer 11 days ago, and it has still not gone through. To make matters worse, I’ve reached out to their customer service multiple times, but I’ve received no response or assistance. For a platform that markets itself as efficient and customer-centric, this experience has been highly disappointing. I would strongly advise anyone looking to make timely and reliable payments to South Africa or other African countries to reconsider using Nala until they improve their service and communication.

Finally, someone responded to my several messages after 2 weeks of initiating the transaction with comments like…’going forward, do not send messages, we will respond when we get a response from our partner’ another- “I am only trying to help you” as if the staff is not been paid for their work.

I am just waiting for my transaction to go through after two weeks so I can delete the app.

Hello, Petrxn! We understand how frustrating it can be to experience delays in getting a response. We empathize with your experience regarding this particular transaction and can confirm that it’s rare for a transaction to take this long from our partners’ end. Rest assured, despite any delays, your money is safe with NALA. 🩵 We’re working on growing our team to ensure faster support in the future. Thank you for your patience, and we look forward to serving you. In the case that this has not been resolved for you, please contact us on mamanala@nala.money. 🙏

Please don’t use this App if you’re sending money for emergency!! It is a week now, money is not been delivered but funds have been taken out of customers account! Nala says the transaction cannot be cancelled! Dont you know some of us send money for emergency purposes like hospital and medicine bills , school fees, funerals, plane tickets etc??? What are we supposed to do when money is not delivered on time and funds are already taken out of the account? Then we have to wait for a week!!!! This is very frustrating! If Nala knows there is a problem with Airtel, then they must inform the customers in advance so they won’t use the service or carrier. This is very unacceptable and you will Lose a lot of customers for this!!! Be transparent and refund customers money immediately when you cannot deliver!

Hi there Baraka. We value your feedback because this helps us focus more on what we need to improve on. We have taken note of your advise and have been working to steadily improve the service we provide our customers. Thank you Baraka 🙏