Tango - Live Stream, Connect 17+

I mostly use this app for messaging and has been great. The previous version was working fine. After this last update where the design/layout was changed, I noticed 3 things that bother me. The main thing is that it works fine for hours then the messages start getting delayed. Sometimes it’s not until I open the app that I receive the new messages. Or I get the messages automatically only to notice they had been sent to me 15-20 minutes ago. Sometimes a restart of the phone fixes this and sometimes it doesn’t. Second issue is the fact that it keeps saying I have 1 new message but there is nothing. The 1 just stayed stuck there. And third, please bring back the heart/loved feature on pictures. By the way I am using an iphone 12 pro with the latest ios version. Thanks.

Good day!
Thanks a lot highlighting the problem you have with our app! We're doing our best to include resolve for this in our next update.
We really appreciate your patience and understanding.

Why are low account holders treated badly with bronze, silver and gold connections, and no response is received from the customer service that exists within the application? They are answered at lightning speed and solve all their problems that they are suffering due to app errors. There is clear injustice to low account holders by customer service. My account categories were canceled from gold to bronze, and I had already unexpired days left, and the shipments that I did were refunded for no apparent reason. I only received a message that I had refunded the amount from the bank, and this is incorrect. There is an error in the application. Please mention the correct and fast method of communication for those Fatal and unsatisfactory errors, or this will be considered theft by Tango, and the application will have a bad reputation, as I will publish with evidence that I have validated my words on all social networking sites and websites if the problem is not resolved or there is a faster way to communicate and solve the problem by the application customer service I want Tango to return the purchase transaction that was unlawfully withdrawn by the application due to a problem you have and return the remaining days to my account category. It is supposed to compensate for this bad damage

Hi, thank you for your feedback!
If you’re having issues with your account, please email us at support@tango.me and include your Tango username, profile account link, and device you are using so we can help solve this ASAP. Tango is committed to ensuring you have a positive experience. Thanks!

Besides the fact that the app is a bit of a mess overall, the larger concern is the lack of support when you experience problems. In my case I attempted to purchase coins with a credit card and it was flagged and blocked by my credit card company. Immediately at the same time I received a notice inside the app that my account was suspended. Unfortunately I didn’t see this until after I had authorized the charge with my credit card company and completed the coins purchase. So now I have purchased coins in my account that can’t be used. I tried to reach out to Tango and they were unresponsive after multiple attempts. I’ll quote from their FAQ on account suspension “if customer support is unavailable, then your account is likely permanently blocked. In this case you may usually create a new account by uninstalling the app.” Notice how there is zero mention of recouping your funds that may be locked up, so they are literally attempting to steal from you. Of course i am going to work with my CC company and initiate a chargeback but I would be very careful with this company if I were you.

Hi Jim_777! We are deeply sorry for this matter! Please email support@tango.me with your account details for assistance. We will do our best to improve your experience with Tango!