talabat: Food, grocery & more 4+

I registered with Talabat, and while placing my first order and trying to check out, my account got blocked. I went back and forth with their technical support for two days straight to find out why my account got blocked, and all what they say is I violated the terms and conditions, but no one is able to tell what terms and conditions that were violated. They just refer you to the site terms and conditions. I did not even place a single order yet, so what terms and conditions were violated without even placing an order. I did hear a lot about horror stories with Talabat, they are famous with blocking accounts without any explanation, talk about customer service!!! On the bright side, I’m glad to find out how terrible this company is before I place any orders with them. Imagine if I had to complain about a product or a service, they would probably sue me LOL RIP Talabat

Hello there. Your experience is our top priority and we understand your frustration. Please get in touch with us at socialmedia1@talabat.com so that we can resolve this immediately. We look forward to hearing from you.

Talabat is just sort of agents between customers and restaurants. You guys never offer support on delayed or never show orders from suppliers. The worst is that KFC always cheats and play around with the system put in place. As everyone know, KFC delivery time is 30 mins upon placing orders. What actually happens is that KFC mark the order as DELIVERED while it still in restaurant just to make sure they close the order within delivery time frame. I reported this upon my first order with KFC and today again 1 June 2020. KFC did the same and you guys “Talabat” done nothing about it. My order arrived 1:25mins after placing the order. I sent the driver back because he also was not decent enough to answer my phone calls.

I’d rather drive my self to other restaurants better than ordering through Talabat from filthy restaurant such as KFC being managed by cheaters allowed by your platform

Please accept our sincere apology. We are very sorry to know about your experience with us. Please let us know your order number at Socialmedia@talabat.com and we promise to get this resolved quickly.

We had been ordering with them for every day for almost 7 weeks and honestly we had been traveling to couple of different countries and staying for couple of weeks and therefore used food delivery services in different parts of world, by far Talabat is the most expensive one which doesn’t give the flying F about customers!!!!! I think they even don’t read your complaints! They have prefix messages which either machine or someone would forward it in reply to your complaint. Those replies are uniform!!!! They are nonsense and obviously they don’t care…. As long as they charge you for their really bad service.
Refund system is absolutely horrible! It’s not refunded at all you need to give them your credit card info so they refund you a fraction of what you paid and was not delivered!
In a moslem county this is stealing in day light and highway rubbery… I’m very disappointed….
We have lived in UAE since 2006 and since pandemic needed to stay out of UAE for longer periods for work. Seems like customer service is nothing like what it used to be. It is very shameful… goodbye good days of halal and haram and respect in UAE!

Hi, there. Your experience is our top priority and we understand your frustration. Please get in touch at Socialmedia1@talabat.com and we'll follow up on your issue immediately. We look forward to hearing from you.