Snoonu سنونو - Food & Shopping 4+

Updated Critics

Update APR2024
All seems ok now.

Old review:
This is a simple comparison made in order to help Snoonu correct some bugs or mistakes. I will go directly to the point for today’s deliveries i made: Point #1) breakfast. On Snoonu the menu was incomplete. I called the restaurant and they said we opened all sections. But in fact this was not true. I had to chose a competitive app instead. Snoonu 0 - 1 Competitor / Point #2) Lunch: on Snoonu app, the restaurant i chose this time was OK. Snoonu was on time and delivered correctly. Snoonu 1 - 1 Competitor / Point #3) Dinner: this time with Snoonu, the delivery was disabled on the app and only takeaway was turned on. On competitor’s app it was OK. Had to use competitor’s app. Snoonu 1 - 2 Competitor. Results = Competitor wins. This is only in 1 day and with 1 customer: myself. Thank you and Best luck.

Developer Response ,

Thank you for you response. Could you please share some more details on your experience so our customer care team can help sort things out? Kindly contact us on 31112215 and we’ll help sort things out for you.

No charge: They exchanged my order twice within two hours no charge.

My niece had an event in her school I bought a size 5 dress and it was delivered within the hour. We tried that on and thought it’s a bit short so decided to chat with the support team on the app they were efficient and fast and sent two drivers one brought a size 6 dress and the other took the size 5 dress back to the store ( no charge). We tried the size 6 dress and thought it was really big so we decided on the size 5 dress. Again I contacted the support team in the app and honestly again so efficient and fast they sent two drivers again one took the dress and one brought back the size 5 dress. ( the size of the dress is from a shop that snoonu only manages their deliveries). Thank you snoonu for the fast and efficient service we were so happy with the service and put my mind in ease throughout it all. Again all that exchange free of charge 🙌🏾

Experiencing Delays and Inconveniences with Snoonu: A Comparative Review with Talabat During Ramadan

Throughout Ramadan, I consistently used Talabat for my orders, and it never failed to deliver on time or meet my expectations. However, I decided to give Snoonu a try. Although I found their item search feature to be slightly more comprehensive, I encountered an issue when I forgot to add an item to my order. Upon contacting their support, I was informed that they couldn’t add the item due to the merchant’s policy. Their solution was to cancel my entire order and place a new one. Consequently, my money was transferred to my Snoonu Wallet. I reordered, expecting a delivery time of 40-50 minutes, a little before 2:30 pm. As time passed, by 3:45 pm, 75 minutes had elapsed, and I received a call apologizing for a further delay, with the app indicating an additional 30-minute wait. Now, after 90 minutes, I’m uncertain whether we’ll receive our order within 120 minutes or at all. It’s disappointing that Snoonu’s response was to again blame the merchant, showing a lack of dependability.

Developer Response ,

Dear Customer

Thank you for taking the time to leave a review, and we're sorry to hear that you had a negative experience with our delivery service.

We would like to understand what happened and how we can help resolve the issue. Please reach out to us through our number 3111 2215 or kindly share with us your order’s number, so we can discuss the matter further and work towards a solution. We value your feedback and appreciate the opportunity to improve our service.

Thank you!
Sincerely, Snoonu Team!