Syncro Mobile 4+
Combined PSA and RMM
Servably, Inc
Designed for iPad
-
- Free
Screenshots
Description
With ticket management, remote access, and customer communications built right in, Syncro Mobile Ticketing app provides you with all the essential tools you need in the field.
This app is free to use for all Syncro users.
Features:
Organize Your Day: Easily visualize and plan your schedule. Keep track of appointments, view RMM alerts, and chat directly with customers.
Powerful Ticket Management: Add, edit, and resolve tickets with ease. Efficiently manage time tracking and add materials used while on the move.
Seamless Remote Access: Operate remotely with our integrated remote access feature, allowing you to be in two places at once.
What’s New
Version 1.0.12
General Bug Fixes and Improvements
Fixed a case where disabling FaceID would not save as expected resulting in an error.
Fixed a case that prevented the iOS permission pop-up for using FaceID during biometric setup in Settings from appearing.
Fixed an error that would occur when entering unexpectedly large integers into Duration of Time Entries.
Updated the "Search Customer" page in Ticket Creation to improve performance and UX.
Updated the Chat's Page to better reflect when a user is viewing a filtered list.
Ratings and Reviews
Not quite there, but closer
Update 11/14/24:
This app has not improved. Super disappointed in the lack of information. I should be able to see estimates, invoices, customer information…it says in the description this is a PSA and RMM but it hardly does either one of those things. Love the platform otherwise, but the mobile app is killing it for me.
Original Review:
This app is meant to improve upon the previous one in many aspects. However, while the UI has a received a nice visual upgrade, it pretty much ends there. This app has severely limited utility.
You cannot see assets, check on monitoring, get system details, etc. without an RMM alert coming through related to that asset. Almost every other RMM provider offers this is some way on their mobile app. This is arguably one of the most important features an MSP’s vendor app should have.
You cannot see assets when searching for, and entering, a customer’s profile.
Creating a ticket for a customer does not allow you to attach a specific asset for that customer. Title, Description, type, status is all you can enter. Ticket time tracking works well, though.
A customers profile displays locations, contact information (email and phone for primary only, you cannot see additional contacts or add any) but will not let you make a call or send an email via this page, nor edit the customer. Furthermore, only the street numbers and names (1st line) of the address is shown. No state or zip. Just put the full address in there.
New leads that come through will send your phone a notification, give you the little red number badge, and then fail to show up when you open the app, because you cannot even see your notifications within the app, only RMM alerts. What? Notifications need to be added to this app. This should be a basic function. When notifications are cleared from the company domain, it should also clear the badge. Mine is currently stuck showing I still have a notification.
The appointments and chat features are great. Nothing special there, again a basic feature that most apps have.
Overall I am disappointed in this iteration after all the hype of the new app launch. This is not any better from a utility standpoint until more essential features and QoL improvements are made.
New icon, same functionality
As others mentioned, logging in with a password manager is a nightmare and I have a notification pending from initial log in.
Chats still will not load, no matter how many times I uninstall and clear cache. I find myself needing a web browser to respond to people as the loading icon just spins and spins.
As bad as the first app but with an upgraded UI.
Awesome start
Good start, it needs more functionality but i like where they are going. Its fast and simple.
App Privacy
The developer, Servably, Inc, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Linked to You
The following data may be collected and linked to your identity:
- Contact Info
- Identifiers
- Usage Data
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Information
- Seller
- Servably, Inc
- Size
- 48 MB
- Category
- Business
- Compatibility
-
- iPhone
- Requires iOS 12.0 or later.
- iPad
- Requires iPadOS 12.0 or later.
- iPod touch
- Requires iOS 12.0 or later.
- Mac
- Requires macOS 11.0 or later and a Mac with Apple M1 chip or later.
- Apple Vision
- Requires visionOS 1.0 or later.
- Languages
-
English
- Age Rating
- 4+
- Copyright
- © 2017 Servably, Inc.
- Price
- Free