Sweetfin 4+

Repeat order never works

I love using this app to order. But there is an option on the app to re-order what you’ve ordered in the past and it never works. It would be so much easier if I didn’t have to go through and select everything I want every time I want to order the same exact thing.

Developer Response ,

Thank you for reaching out and letting us know! We sincerely apologize for any inconvenience or frustration you have experienced with the app. You should be able to place your previous order without issue. We would love to help you resolve any issues you may be experiencing. Can you please reach out to us directly at sweetfin@thanx.com with the details of your order and the issue you experienced?

Worst app ever, customer service is useless

The app is a glitchy, unusable mess. Cannot reorder an item or really do anything at all on it. Tried using their regretfully SMS-only “customer service”, they pretend they’ve never heard of any of the issues cited occurring before, even though these reviews are full of incidents just like mine. They refuse to admit a problem with their tech, and then sent me down a rabbit hole of absurd “solutions” that do not work either. No genuine attempt to make things right—just a lot of useless corporate-speak that they cut-and-paste in response to my requests for assistance. Basically the usual brick wall denial of problems that you often find from smug tech companies. Plus they try and blame outside issues like your wifi connection, which has zero to do with this glitchy, badly-designed app’s inability to function. The restaurant is great—but this app wasted so much of my time and energy, and Sweetfin’s lack of interest in actually helping me get an order placed or make up for my inconvenience (on multiple occasions) has killed my desire to eat there again. Bad people.

Developer Response ,

Thank you for your feedback and for bringing this to our attention. We sincerely apologize for any inconvenience or frustration and would love another opportunity to remedy this matter for you. Can you please reach out to our support team directly at sweetfin@thanx.com and reference this app review?

Sweetfin review

Got the large !!!! Downloaded the appp got five dollars off instead o of paying 16$ with everything I wanted and craved this past weekend I got it done 12$ the best!!! Live it works with plenary of rewards once u use it enjoy it