Stanbic IBTC Mobile App 4+

The process of reviewing and deleting unwanted beneficiaries is quite cumbersome . First I can only delete one at a time instead of being able to select multiple beneficiaries. Secondly, after each deletion I’m redirected to the home page which is not efficient. So it’s taking me more than 2mins per deletion and i want to get rid of about 30 old beneficiaries. Lastly, why do I need a pin to delete beneficiaries

The App works very well, but has a significant limitation for customer transaction narration. There is not enough room on the narration cells for transaction description thus limiting the possibility of transaction recall by the customer. Many other banking Apps provide adequate room in the Narration Cells for entry of transaction description. This works well for audit trail and book-keeping catch up. Can the IT people kindly look into this?
2) Why has the BANK now taken off email and telephone number details of account officers? Neither do these account officers make backend effort to announce themselves to key private customers so that they can serve them more directly.
3) Platinum account holders deserve to be granted a direct access to their Account officers. The customer care access only resolves general problems of PIN number, App lock etc , but questions on interest rates on term deposits, investments abd placement of investments need a more direct attention and service.

I base in the United States and I had open this account and abandoned it and used my GTBANK account for no reasons anyways. When the worst happened and when GTBank started screwing up, I remembered I had this app and I quickly asked my wife to transfer some money to this account and it was friendly, transfer was timely and above all, user friendly. They became my savior!!! This is a bank you can trust! I have been with them for more than 7years.