Spark Driver 4+

For your first few weeks you will receive a very high volume of orders, after they realize you start making more than they’re willing to pay per week they begin to limit the amount of orders you receive as well as “top dollar” orders. They tell you to maintain a 70% acceptance rate or more to receive the best offers but this has not proven to be true. They send out incentives for 12 or more orders but then tell you there just so happens to be low order volume during the duration of the incentive in that zone.
I have reached out to customer service and they have no answers. I was making decent money in the beginning but my income has been cut into 1/4 of what I was making when I first started.
The delivery range covers millions of people in my city I find it very hard to believe that from one week to the next people just stop needing groceries delivered. Inconsistency in the order volume when the app indicates high volume based on historical data does not make sense. If order volume was low on my device why is it indicating that it was high last week when it clearly shows otherwise.
NERD POWER I guess anything to collect funding for their employees leaving us to pick up scraps to keep business going. Your rating is horrible for a reason the developers need to be investigated

Firstly let talk about the tips, I think our driver right is violated by the customers and the app itself I mean Walmart. The contract is an agreed upon price prior to the completion of the orders. Some customer I strongly believe inflate the tips knowing that when they get their order their will remove it to nothing. I call this manipulation and unethical behavior. Next thing is the location. We suggest that the trip to the store be at least fairly covered. Gas is expensive. Some customers have 3 to 4 cars yet they are expecting driver to deliver them without receiving a fair tip. If the delivery is to be free, it should not be covered at the driver’s expenses. We take our job more seriously than a 9 to 5. I personally work up to 15 hours a day sometimes even more. The other thing is the distance and may be the amount of items. Free shipping does not mean workout session for delivery drivers. Some customers exaggerate in the amount of items they order and worse those customers leave in apartments. They do not usually like coming to help carry their own orders when you are doing the back and forth move to satisfy them. On top of that they will discreetly remove the tip your thought you might receive and after all that you get more frustrated. The last updates mess up the order dispatching. We literally do not receive orders at the same rate as when we started. Something need to be done.

One thing that could change is when you get a batch, we could decide which order to deliver first. Sometimes it doesn’t make sense the order of the deliveries/Also I’ve noticed the same drivers always get the shop and deliveries and never take the curbsides pickups. They just sit in the parking lot waiting for them. The store doesn’t want us sitting in there parking lot. I feel if you’re within a 2 mile radius of the store the orders should be passed out evenly amongst the drivers. Another thing is when you assign orders from stores that I’m so far away from. It would cost me money to take those offers. So it ruins my acceptance rating. Maybe send those orders out unassigned. Example: you send me an order from a store that’s 9 miles away and the offer is for $8.00 for 7.8 miles. So I reject it and it ruins my acceptance rating. One more thing it’s not fair for the customer to take away the tip. We work so hard especially in this heat of 100 plus degrees and we do everything right and they take it away. It’s called tip baiting. They add a large tip so the driver will accept it and then they take it away. That’s one of the biggest thing we drivers do not like. Thank you for listening