SonderMind - Mental Health 12+

I love being able to do therapy on my phone and seeing my therapist options. The only thing that kind of irritated me is that I had a billing issue (that’s my fault, I just didn’t know because I thought I took care of it) but they didn’t send out a notification that my appointment was cancelled, well my appointment wasn’t cancelled at all on the app. It still showed up and let me sit in the virtual waiting room. I just wish the communication was better, not sure if that is an app thing or a therapist thing. Just wish if there were issues with my account or appointment they’d say something or actually cancel it.

I used Sondermind a few years ago and at that point in time it was fine. They took my insurance, my therapist was good, and it wasn’t too expensive for me to afford (because they took my insurance). I took a little break which ended up being a year or two and when I came back to this app it all went down the drain. First of all the therapist I got matched with sucked, our sessions were supposed to be 30 minutes and none of them went over 10. On our third meeting she had completely forgotten we had any sessions together at all, didn’t even remember my name. Ignoring all of that though while I was making appointments I made sure to check that Sondermind still took my insurance which it seemed like they did. Fast forward a few months and all of a sudden they’re trying to charge me $685. I was so confused because my appointments before weren’t even $100. I had talked with a therapist 3 times and that’s how much they’re trying to charge me. They failed to disclose to me that they didn’t take my insurance anymore until after I had taken 3 sessions. If I knew they were going to try to charge me that much I wouldn’t have scheduled any appointments through this app. They didn’t email me that they didn’t take my insurance until months after I had already stopped going to see the therapist so imagine if she was actually good and I kept going to her. This app is a complete scam and they just want to drain you of every last penny they possibly can.

The first meet with the therapist was a quick intake and I thought it went well, I felt good and excited about having someone to talk to even though it was a video chat session. I missed my first appointment due to the fact I’m a truck driver and I’m up at midnight too work until 3:30pm so I feel asleep before my appointment time. I explained to the therapist my situation and I rescheduled and set my alarm and I work up 30 minutes into my next session. I then received an email stating I was no longer in her schedule and she put me back into the search for a new therapist. For a person who suffers from abandonment issues this was hard for me especially after I told the therapist that. I own up to my part by not making my appointments but I felt like she didn’t even give it a chance especially since she was only able to take me at night do too her very own schedule. Everything happens for a reason and I’m so thankful I’m not where I once was because this would have been a very bad setback….