SonderMind - Mental Health 12+

I love being able to do therapy on my phone and seeing my therapist options. The only thing that kind of irritated me is that I had a billing issue (that’s my fault, I just didn’t know because I thought I took care of it) but they didn’t send out a notification that my appointment was cancelled, well my appointment wasn’t cancelled at all on the app. It still showed up and let me sit in the virtual waiting room. I just wish the communication was better, not sure if that is an app thing or a therapist thing. Just wish if there were issues with my account or appointment they’d say something or actually cancel it.

The first meet with the therapist was a quick intake and I thought it went well, I felt good and excited about having someone to talk to even though it was a video chat session. I missed my first appointment due to the fact I’m a truck driver and I’m up at midnight too work until 3:30pm so I feel asleep before my appointment time. I explained to the therapist my situation and I rescheduled and set my alarm and I work up 30 minutes into my next session. I then received an email stating I was no longer in her schedule and she put me back into the search for a new therapist. For a person who suffers from abandonment issues this was hard for me especially after I told the therapist that. I own up to my part by not making my appointments but I felt like she didn’t even give it a chance especially since she was only able to take me at night do too her very own schedule. Everything happens for a reason and I’m so thankful I’m not where I once was because this would have been a very bad setback….

App: cannot message any therapists or check past messages, keeps removing my insurance info? I keep getting overcharged as a result, and the app becomes useless when I keep having to reach out from the website.

Support: Wanted to change therapists, and I cannot specify any preferences. I wanted a black woman w/ ADHD and grief support specialization. App allowed me to only
Input specialization interests and I placed “want black woman” in the additional comments section. They matched me w two white women. I call them, and though I am the 3rd caller I am in queue for two hours and they hang up once they have closed (never was seen). I emailed support and asked for a BW w/my specialization preferences, I receive a black man w/ my preferences and two black women without my preferences. Seems like they cherry-picked my request and I felt unheard and frustrated. Contemplating moving to another platform if the situation does not quickly improve.