SmartRent 4+

Between the installers messing up my HVAC system and the thermostat never working in the hub always having to be reset!
The installers talking to me like I didn’t understand electronics I work as an installer of alarm systems home automation, CCTV systeml satellite systems and large sound systems and background music and businesses and churches for over 16 years if you’re installing a wireless system and you and it is based off a cell phone signal that is nonexistent in the location the equipment is not going to work properly. I’ve had nothing but problems with all aspects of your service I understand how this equipment works and in my opinion that not enough research was done on how weak the cell phone service is in the area! In the garage, and in the hallways, there is no cell my Wi-Fi because of the construction of the building does not work outside my apartment! Your equipment, replaced locks and thermostats and light switches that worked without any problems and now all the devices that were installed seem to be constantly having problems

Hi Galen,
Thank you for the detailed review and I'm sorry to hear that you did not have a great experience with the installation team. The cell service is intended to be a temporary solution to test devices during installation. We ask residents to connect their hubs to WiFi or Ethenet once the installation is complete. If WiFi isn't working for you, please try Ethernet. If the hub is online and you are still having issues with the devices, that would be an issue separate from the WiFi challenges in the building because the devices communicate using zwave. Our in-app troubleshooting tool could help with that. In the app, tap More, then Support. There is the option to continue with live support at the end of that workflow if it is unsuccessful, You can also call us directly at 833-767-8736
Take care,
Ash

The app is better than when I first installed almost 4 years ago. I really only use the thermostat and lock option and it used be be very unresponsive and sometimes just unusable (e.g. you’d press lock and it wouldn’t do anything or it would say the door is locked but it isn’t). I haven’t had an issue like that in while. Sometimes the status (unlocked vs locked, temperature inside, etc) does not update when the app is opened or if the app stays open. You’ll have to manually close and reopen the app. I’m also having an issue with Alexa - if the thermostat is in “off” mode, she cannot communicate with it or turn it on. She just says it isn’t accepting requests. Other than those issues, it’s improved. I do think there should be an option to set your own lock password and it would be great if there was an Apple Watch app.

We appreciate your feedback and want to make sure any issues you’re experiencing are resolved. Our support team would be more than happy to help you with this and is available 24/7. Please give them a call at 833-767-8736 or email them at support@smartrent.com.

On top of our electric bill skyrocketing, 2 weeks after this was installed we took a weekend trip. Upon return, our front door devise was dead. Customer service told us to hold a 9 volt battery to it. First off, who Carrie’s a 9 volt battery around? WHO?!? Finally got one and I held it to the door for 45 min until it burned my hand. No other solutions except to call our apartment maintenance. Apartment maintenance didn’t know what to do and told us to call this dumb company. Needless to say, we were fully locked out for the whole night. I work from home and couldn’t even get inside my apartment. The next morning maintenance spent an hour drilling this crap off our door. We refused another one and went back to the trusted lock and key method! Beware, your electric bill is going to skyrocket with this crap! Mine has increased drastically! All electric companies offer money back rewards for using smart technology. SMART RENT IS NOT ONE OF THEM! Landlords need to research how many lawsuits this company has before choosing this company! To all the people that this crap is forced on, I am so terribly sorry!

Hello,

Thanks for giving us your feedback.
We'll send this to the appropriate team for further checking. Until then, please let us know if you need anything else.

Thank you!