Amenify Resident 4+

I came to know about this app from my society letter. As they send very few and important messages, I tried it. Initially it is like any other food delivering app but it provides access to services as well like cleaning and grocery delivery, which is very good. Fe days back, I made my first food delivery order using this app and when time of delivery passed I called the restaurant and asked about my order. Now this part is something which need some improvement. The restaurant was not aware of Amenify app at all. For him it is was GrubHub thru which order was placed and he was not able to confirm for me. Then I had to identify my order thru order/food items which I had ordered. Long story short, at the end I received my food delivery, a bit late, sure but food was warn and delicious. So I would recommend this app.

Thank you for taking the time to share your experience with the Amenify app. We're pleased to hear that you found our range of services beneficial.

We apologize for the inconvenience you faced with your food delivery order. We are continuously working to improve our services, and your feedback is invaluable in this regard. We have noted the issue you encountered with the restaurant not recognizing Amenify and will work to streamline this process.

Thank you for recommending Amenify. We look forward to serving you better in the future

Absolutely the scammiest system I’ve interacted with in a while. Signed up for just two cleanings to try out the service; they processed my signup as an ongoing subscription (with no notice). I accepted that, went through another two auto-scheduled cleanings since I’d already been forced to pay for them (for the first, Amenify switched my scheduled cleaner four times the day of the appointment, making me amend my apartment entry list for every switch; for the second, the cleaner showed up without supplies, saying it was her first job and the lead/trainer she was supposed to be paired with had no-showed). I went to cancel. You have to talk to a live person to do that; the company doesn’t take no for an answer so you have to battle for it; they try to pass you off to another “cancellation team” that “takes 24-48 hours to process your request,” and THEN they charge you a cancellation fee (5% off your “original subscription amount”!) for no discernible reason. Will be reporting to whatever consumer bureaus I can find, with detailed documentation.

Update: Amenify, the reason you “can’t find my account” is because I had to delete it entirely in order to remove my credit card information and stop you from charging me. There is no way in the app to delete a default payment method once added.

Dear Resident,

We're sorry to hear about your experience. Unfortunately, we couldn't locate your account with the name mentioned in the review. Please email us at concierge@amenify.com with "Apple Review" in the subject line, and we'll promptly assist you. As a token of apology, we'll credit $50 to your account. We appreciate the opportunity to make things right.

Best regards,
Amenify Team

I downloaded this app because I saw they were partnered with my building and I would get a $50 monthly credit. I booked a cleaning service (which doesn’t even let you pick a time slot, only a 4-hour window, which they say they can’t even guarantee). The woman arrived with her husband (which was not previously disclosed), and they both came into my apartment wearing their sneakers from outside. They did not use booties or anything to cover their feet and walked right onto my carpet with their dirty shoes. They started in my bathroom, and I watched her use a toilet brush that she brought to clean the inside AND outside of my toilet. She dunked the brush into the water and used it to scrub all around the outside of the toilet and seat. Not only that, but once the toilet was thoroughly soaking wet, she used a paper towel to dry it, and then used that same paper towel that was covered in toilet water to WIPE MY BATHROOM SINK. This was only the beginning, and trust me when I say it got worse from there. I had to reclean my entire apartment after they left. Do not trust Amenify. They just hire random people with no guaranteed training to do rushed, unsanitary work.

And they don’t let you cancel appointments and ask you to tip in advance. All of these should’ve been red flags before I started this whole mess.

Dear Resident,
Thank you for your feedback, and we sincerely apologize for your experience. We strive to provide the best service, and it's clear we fell short. Unfortunately, we are unable to identify your account based on the name provided. Please email us at concierge@amenify.com with your order ID, and we'll issue $50 apology credits and investigate your case as a priority. We appreciate your patience and the opportunity to make things right.