SimplePractice for Clinicians 12+

Great platform - some suggestions

I like SP so far and you have created a platform that works very well for on line registration, Telehealth, making appointments, etc. I would like to suggest you have a chat window available or respond to contacts by phone within a short period of time. My office needs assistance at times and has to wait sometimes a day or two to receive a response. That is a big problem, especially as she is trying to set up the practice on SP from another practice platform. Also it would help to have a way to change full names on the calendar to initials only. This would be more protective of privacy. Adding a window where to leave an internal note to admin in the practice would make fast communication easy. Right now we must open a note to read any internal communication. Color coding various different kind of appointment would be helpful to know at a glance which appointments are intakes, couple, testing, admin appointments, group, etc. Overall, you’ve created a very good platform. I hope to enjoy using it for years to come.

Developer Response ,

Thanks so much for your thoughtful review. Did you know we have Chat available for support? Just hit the red Help bubble in your account to chat with a Success team member or schedule a call. You can always post your ideas on the Ideas board at simplepractice.uservoice.com - that's where our Product team reviews suggestions from our customers to make SimplePractice even better! - Gillian from SimplePractice

An imperfect game changer

Since using Simple Practice, my earnings have gone from minimal to substantial. In the past, I used a billing service that charged me 10% of all billed services, whether collected or not.
I am terrible at tracking authorizations and documentation. Simple practice has been a game changer in all of these areas. I am pleasantly stunned to find that I actually can earn some income from my work. I am also pleased that I know what documentation has been completed, and what has not and can customize how I document based on the requirements of the pay sources (SOAP, DAP, etc.). The drop down menu for mental status exams and pre populated CMS forms are incredibly convenient. I have added the APA cross cutting symptom measure as part of the intake packet that I send electronically to new clients.
Taken together, my practice is so much more organized and streamlined. The only drawback is the clunkiness of moving between menus and screens. I’m still not entirely clear about how to access some features. However, the help option nearly always provides the answer I need.
If you are not the most organized person in the world, and do not love filling out those insurance forms, this could be the solution for you.

Developer Response ,

We're glad that SImplePractice has been a game changer for you - it's great to see that SimplePractice has made insurance billing and client documentation streamlined for your practice. Thanks for choosing SimplePractice. - Gillian from SimplePractice

To add to the value of this platform

Changes would greatly enhance this platform.
Scheduling appointments, sending out reminders and activating the zoom meetings, is straightforward and effective. Setting up and activating the billing system is step learning curve, and then figuring out how to get assistance from people at simple practice is not simple. But once finally securing an online meeting, the people helping at simple practice are excellent - professional, clear and helpful.
One great flaw and significant limitation for anyone who teaches, supervises or is seeking certification in many psychotherapy modalities, is Simple Practice does not have recording capabilities. I along with many others have posted questions about this and reached out to Simple practice. I have yet to figure out how to get a response to this. I along with many others have posted to the simple practice blog and reached out in other ways. How can the developers of simple practice be reached? And when will this recording need be addressed? Thank you for answering these queries.