SimplePractice Client Portal 12+

I’m a clinician and just tried using the application for clients to get acquainted so that I can recommend it. I’m impressed with the ease of use and did not find any of the problems mentioned in the reviews about slowness or messages not going through and I was able to request an appointment and also cancel it easily. And on my clinician side I saw things come through quickly and now that I’ve tested it myself I will recommend it and give it five stars! I’ve been using SimplePractice for about five years for my notes and scheduling and Medicare billing. I can get personal help when I have difficulties with billing or anything else from simple practice staff. I don’t use it for any other billing because I don’t take any other insurance and I handle my cash payments through QuickBooks.

I want to echo all of the previous requests for an iPad version of the app. The current iPad UI is weak, particularly (and ironically) for the screen one must use to attempt to submit feedback about the app. That screen is basically unusable on the iPad because one cannot view the message while one is typing it. And editing that message is nearly impossible.

Also, there are 2 aspects of the login process that are inconvenient for the client. First, the fact that an email link must be sent, used, and then deleted over and over again seems a waste of time for the end user. Second, when one has to enter an email address to even get access to the app, the coding is apparently not appropriate to allow use of the iOS auto-complete feature of iOS. And it does not remember the email address that one has entered last time, and the time before that, etc. That means the email address must be typed manually, which represents another unnecessary additional effort for your customers. Some simple coding improvements and a more standardized login process would make the app much more convenient and enjoyable to use.

My favorite part is after the appointment and a new appointment is made before I hang up that information is in the app, so I can reference it at any time. I can leave a MESSAGE ONLY by text For my provider at any time of the night or day 24 seven, not for emergencies, but only so the information is there, the next time you provider accesses my file they can respond at that time.
PLEASE NOTE: IF THIS IS AN EMERGENCY CALL 911 IMMEDIATELY… DO NOT LEAVE A MESSAGE!!!
It is so nice that if an appointment needs to be changed or canceled it can be done right there on the app.
It is so nice that any forms, mood, charts, or any review of what’s been happening since your last visit is there and waiting, and better yet it reminds you prior to your appointment there forms to be completed. DID I MENTION I LOVE THIS APP?