Simmons Bank 4+

I just moved to Simmons Bank. I’ve tried many banks after my divorce. I love using Wells Fargo for years but I need to change. Simmons Bank has made the transition effortless and it help me to play future forward for implementing my business and nonprofit foundation. thank you Sam for assisting me through multiple transitions.

The customer service is exceptional and having a local bank and seeing and friendly face is always something I look forward to. The app is effortless and easy to use. I don’t often deposit checks via app but today I did for the first time and it was lovely.

Thank you so much for your encouraging rating!

For the third time since this “new and improved” app (the required an entirely new app download???) was developed, I’m locked out because “a record needs updating”. I’ve recently moved and updated my address, but every time I call, the address doesn’t seem to update and it’s a matter of time before I get kicked out again. While this is annoying, I’m here because what is the logic in designing an app that locks someone out of their own banking info access over an incorrect address? Why not lock the card as well? Or even better don’t lock people out of online banking at all, especially over an address that company can’t fix. Heaven forbid you find out you’re locked out of your acct after hours and you need banking help not between the hours of 8-5, and expect a large wait time during the day when you call during open hours. The app is slow to load, often giving server error messages. Online check cashing is not instant as it is with other banks that offer this feature. It never reflects a true balance, transactions can take up to three days to post that we’re same day at my old bank. It’s infuriating and I’m SO FRUSTRATED WITH THIS DARK AGES, SMALL TOWN BANK feigning modernity.

Thank you for your feedback. The app only locks when a password entered does not match. Your account should be unlocked now. Please update your user ID to avoid lockouts in the future. We recommend that you use an ID for your online banking that is different from any ID you use for other online portals. Also, you can submit a message through the app to update your mailing address if needed. If you need further assistance, please call us at 866-246-2400.

This app is harder to use and less intuitive than the old app you had. I know there's no going back. It's much. Harder to find where to print off. Bank statements. Also. There is no. Authorization number. On payments. To reference on my QuickBooks, when I pay it. Bill online. Overall, I don't like the look of it or the feel of the app. I'm starting to get used to it, but I did not like the change. And except for the fact that all banks are changing over their online banking things, I would have left the bank because of it. Your manager at The New Hope branch. Maria Juarez is probably the biggest reason I didn't leave. She's always been very helpful and very good. But I was very frustrated with this new app. Showed up as a must learn. Still don't really like it. Pull down menus were much easier to deal with. Just thought you might wanna know.

Thank you for your review. We are sorry that you are experiencing issues with the new app, and we can assure you that we are working every day to make the experience as easy and user friendly as possible. Please do not hesitate to email us at support@simmonsbank.com with suggestions on how we can improve your experience. Thank you!