Arvest Go Mobile Banking 4+

Overall easy to use and great user experience. Very easy to navigate as well. You can even shut off your debit card by the push of a button if you’ve misplaced it, turning it back on if you find it, and also having the option of receiving a text message if it’s trying to be used while it’s misplaced. Arvest App team, please don’t throw this review aside though because my only problem is that I’d like to see an option added when your transferring money, to be able to deposit into an account by simply typing that account number in. This would make people’s experience easier who pay a monthly fee to perhaps a landlord or someone who gave them a personal loan. Please consider this. I wouldn’t want my accounts to disappear because the process is so easy, but a simple button of *Or Type Account # here* would be so convenient.
Even adding something as simple as a verification of Face ID or Password again to cover yourselfs from loss or people saying it wasn’t them making the deposit.

Thank you for your feedback! To transfer money to another Arvest account, simply log into the Arvest Go app, select the red floating action button at the bottom of your screen, select Make A Transfer, then Another Arvest Checking Account, and type in the account number of the desired account. To transfer money to a non-Arvest account, select Non-Arvest Bank Account from Make A Transfer, and type in the information of the account you would like to transfer to. If you need further assistance with making a transfer, please give us a call at (866) 952-9523 and we will be happy to walk you through the steps. Thank you!

the app seems to SOMETIMES reflect transactions, and sometimes not. it makes it almost impossible to tell how much is in my checking account at any given time. for example, if i have 6 transactions in my “pending transactions” list, maybe two or three of them have actually been all ready cleared and the funds taken out, while the others haven’t. which ones are which? why doesn’t it say so? i need to be able to see how much money is left in the account assuming that all transactions have cleared. in addition to this problem, miscellaneous payments through paypal or to pay a credit card bill from my checking account take several days to even show up in the pending list, long after they have gone through. i don’t understand why this app is so highly rated. i find it extremely confusing and i often have to open my calculator app to manually add up pending charges to see how much money i’ve got left. this app is so frustrating, it makes me want to switch banks entirely. i miss the days when we could just text BAL and HIST to the arvest text number and get an accurate and real time breakdown of transactions. it was so simpe but it never failed me like this app frequently does. i really really dislike this app. please add features to make totals more transparent.

We are sorry to hear that you are unhappy with your experience using Arvest Go. We would like to connect you with a member of our customer service team to help you troubleshoot these issues you are experiencing with Arvest Go. Would you please send your name and contact number to reviews@arvest.com? - BH

This app is so disappointing. I loved being able to receive texts about my account balances, etc. but that feature is now gone, so I have to open the app sometimes several times daily. I also was excited that finally they have fingerprint log in capability, but it works 0 % or the time, in spite of working in iTunes and every other app. Finally, I also have experienced the frustration of seeing a charge, then having it disappear. This is frustrating when you don’t have a lot of extra money in your account. I am seriously considering changing banks because I feel like I have gone backwards in terms of technology and reliability. So frustrating!

Also - read the reviews. Several 4 and 5 star reviews have many negative comments; looks like the reviewers forgot to change the stars (which defaults to 5) to accurately reflect their opinions, thus resulting in a higher average than deserved.

Hi K B P, we’re so sorry to hear that you are having issues with your Arvest Go app and understand that you are frustrated. However, we believe that we have solution to each of them and would like to help! Would you please email your contact information to interact@arvest.com so that we can connect you with someone from our Customer Service team? Feedback like yours helps us improve the app for the future! Thank you for your review. -CM