Shopify Point of Sale (POS‪)‬ 4+

It’s a great app, my biggest problem is the card readers regularly do not connect. Which is very poor customer service for us because we have to manually enter our customers debit cards, which takes time. This slows down our efficiency. The app also takes a fee for manually entering card information. The return policy for defective card readers is no returns. Overall, the cost for the deficiency in this app is very high.

Hi there! The card reader disconnection issue that you mentioned is definitely not expected behaviour. Please reach out to our Support Team via shopify.com/contact so that we can assist you with advanced troubleshooting steps, and look into issuing a replacement reader if need be (as our card readers are eligible for warranty replacement).

We are having a user caching issue. The first user to ever log into this app seems to be stuck. We went as far as formatting the entire iPad and again on a fresh new install (no log in credentials were) asked. After installing the app it went strait to the pin screen where only the pin for the first user works. It’s like something with the iCloud user name possibly is stuck caching those credentials. Logging out and in with another user only works for a minute or two where they are auto logged out (it requires your pin only) and again. Only the initial first user who logged in pin will work. Even though they were logged out. Or in our case on a clean fresh install haven never logged in and have absolutely no passwords or credentials saved anywhere. So I’m totally confused how you can even log in without needing credentials is pretty scary and needs to be patched immediately!

I’ve submitted a ticked for this issue with support as well but it doesn’t look like anything is progressing with that.

Hello Colvy, thank you for taking the time to leave your feedback. We hope you were able to get this sorted out in the ticket with support. However, if the POS is no longer giving you the log in page, even after you logged out we recommend checking for any updates on the app and/or reset it: Go to iPad Settings> Scroll down until you find Shopify POS. Tap in >You'll see "Reset Account" >Tap in >There'll be a toggle that you can tap to reset all the app data + current logged in user >Tap the toggle >[Force close the POS app](https://support.apple.com/en-ca/HT201330)  + reopen. We always recommend reaching out to our Retail support, so this way they can investigate into this for you.

We are on #5, that’s right, FIFTH card reader. Shopify itself is a great tool, but their card readers are awful. Doesn’t matter which model (we’ve bought multiple) they are constantly disconnecting or worse giving the “red light of doom” error. We’ve checked our wifi, updated our systems, and are ULTRA careful about not moving our reader just in case. Haven’t had reader issues with other companies thus far. Be prepared to drop $$$$ for card readers, and if they simply stop working- don’t expect Shopify to help or offer a reimbursement. As a previous user stated, we have to constantly manual enter credit cards. We lose out on sales, especially if folks don’t carry their physical cards on them and expect to pay via tap. Everything else seems to work great.

Hello LizaolaV, thank you for your feedback. We take all customer feedback seriously and are committed to providing our customers with the best possible experience. Please know that we are constantly working to improve our card readers and provide our customers with the best possible experience. You mentioned "red light of doom", this seems to be a tamper state and can happen in order to protect the reader from fraudulent activity. Some accidents or actions can cause the reader to believe someone is trying to "tamper" with the system, for instance by installing a "skimmer" to the device to steal your customer's credit card information. Over-thick cards can also cause the tamper state.