Shapa 4+

I love the idea behind this app/program. As someone who has for years looked to dieting as the way to lose weight I now see the key role that making behavioral changes plays in achieving overall health - which is in actuality my overall goal.

One main issue (and reason for the missing star): One part of the program consists of missions of which the user has the option of accepting or declining one or both. If declined another is offered. There are times I’ve declined a mission that I’m certain I would benefit from simply because I may be unable to complete it within a specified time period because of circumstances outside of my control. MY ISSUE? I get the response that the mission may not be right for me so I won’t be offered that mission again - no questions asked. For me personally that’s very disappointing because as I indicated above, the mission (s) declined may be some that I desperately need to complete in order to make the behavioral changes necessary to help me achieve optimum health.

I like the non-intrusive way this scale and weight control system works. If you prefer to not have someone constantly looking over your shoulder this scale let’s you see progress or backsliding and let’s you take control of it yourself. The missions help you accomplish your goals by giving you set concrete tasks related to several aspects of healthy weight loss; they help you alter your self awareness and mindfulness, food habits, activity, and other relevant aspects of healthy living. And it’s fun to get the virtual reward badges too! I love seeing my Shapa Age change as I accomplish more mission goals and lose weight! Shapa Age is what they calculate based on the goals you accomplish and your weight & BMI. Really fun!

The guy who is handling the customer service is absolutely the most rude customer service I have ever dealt with. Not sure why the CEO of Shapa is handling customer service because HE IS HORRIBLE AT IT. Anyway..HE HANGUP ON ME MULTIPLE TIMES. I was in the middle of explaining the error situation with the apps and he cut me off saying “I'm on the phone. Call u back in 5 minutes” and he hang up and never called me back. Fantastic! He always cut me off whenever I explained something, always rushing, super unfriendly tone almost sounds like he is yelling. Seriously horrible! He is the only one who handles all the customer service. I have never talked to anyone else but him.

And I bought the subscription in March, but the apps still shows it’s expired til now (now it’s September). So he helped me again, AFTER I LEFT HIM AN UPSET VOICEMAIL. He sounded super frustrated on the phone, just overall annoying tone, and when he got the apps finally running, he quickly said “BYE!”. No apology, no thank you for your patience, NOTHING! I finally got my one year subscription running. And this is gonna be my last year using this scale. SHAPA CUSTOMER SERVICE IS NIGHTMARE.