SF311 4+

Workflow and UI can be streamlined but it does the job. My main use case is asking for local full garbage cans to get emptied. Good to see a new version, but pls do a bit of user testing and you’ll observe users (like me) feeling frustrated about entering the same info several times. Also would be good to have a history cos it’s the same ol’ garbage can most of the time :)

Lately, none of the items submitted are even initially addressed until 3 or more days after the complaint. What’s the point? Who on earth manages the requests? Homeless person shooting up, blocking a fire exit, blocking the entire sidewalk with their junk…. City responds 3 DAYS LATER!!!!! Junk truck parked in front of my home with all its crap for 3 days and doesn’t move….. city has yet to respond 3 days later…. And it has yet to move!!!!! what a joke, this app is nothing more than a waste of storage on my phone with the way in which this city pretends to respond.

In two different occasions, someone kindly unloaded a bag of trash and 2 liters of urine (yes, you read that right) by my residence and within 24 hours of requesting a 311, it was cleaned up! I’m impressed and excited this app exists and there’s a speedy response. More people need to be aware of this app!

Major downside is there’s an “encampment” option presumably to...move marginalized people elsewhere? It would be cool if instead of calling the police to make homeless people move somewhere else only to be moved again, there was some kind of resource like trained social workers or mental health workers deployed to help them or at least guide them to valuable resources. Doesn’t seem to get at the root of homelessness issue in SF and only serves to be a very temporary solution.

Anyways, aside from that this app works well for taking care of trash or human waste on the streets.