Salata Salad Kitchen 4+

The app is beautiful and streamlined. The only thing I would say needs MAJOR improvement is the ‘scan new debit/credit card feature’.

Basically, whenever I try to add a new card, the app gives the option to take a pic of the card to scan its info and link the card to my accent. I had good lighting and clear lettering on my card and the app displayed the green-rectangle that is suppose to ‘trigger’ the ‘capture photo’ action however, this ‘trigger’ fails every time which means I have to enter the card info manually. This is obviously a bug and should be fixed given that the current implementation makes the customer waste time by having to enter their info manually after waiting for an unsuccessful ‘scan’.

Hello! Thank you so much for your kind review and valuable feedback on our mobile app. We'd like to investigate this issue further, would you mind emailing us at contact@salata.com with the type of credit card you were using and the location you were ordering from?

The app is awesome. So easy to use and laid out nicely. All of the extra features to help with special diets is great, also

The only improvement needed is there seems to be a disconnect between the app and the stores for extra dressings. When adding extra dressing on the app, the most you will get is 1 extra (for a total of 3) in store - even if you select 5. It doesn’t seem to print on the tag they get. This happens at all locations I go to and I go to many. Then, to get more I have to pay in-store and wait for them to get more. It’s a small thing, but other than that great app. With that fix I’d give it 5 stars.

Hello! Thank you for your kind review and feedback. We are aware of this issue and are working to have it fixed soon. We appreciate your understanding and continued loyalty. Have a great day!

I never review things ! But this has me frustrated to tears ! I’ve spent over an hour on this stinkin app trying to order dinner for a family of 5 to pick up on way home from gym . Well first of all I had to reset my password but it wouldn’t accept ANY password until I came up with something horribly insulting believe it or not .. haha . But that’s besides the point , it was a pain in the rear ! Then! The toggles to add dressings and proteins is a gosh darn night mare , you are adding several without even knowing it (up to 4) so when you go to check out and you have 4 orders of spicy chipotle chicken on your 10 year olds small salad , don’t even try to take it off at the end becausw their is NO editing ! And THaT is how they get you ! Because they know dang well you are so close to pulling your hair out by then , that you rather pay the $75 for 5 salads than to spend another wasted moment on this God for Saken app !

Hello. We are so sorry for the frustration you are feeling around the mobile app. We are currently working on an update to the mobile app that will allow for guests to edit orders in their basket and should help alleviate this issue. We are also working on a new user experience for ordering multiple protein and hope to have that available early next year. If you would like to provide any further feedback, please email us at contact@salata.com.