Rollo Design 4+

I've been trying for three days (every 20-30 minutes for a good few hours each day) to try to get this thing to connect to my wifi, phone, anything! This has happened every time I turn it on since I first got it, but it's never been this bad. It usually takes about 30-40 minutes for it to connect. I have zero problems connecting other devices via wifi, so I know the problem isn't on my end.
Now, when trying to troubleshoot everything, the app isn't even getting past the login screen. So I go to check my email to see if there's anything I'm missing, and they send me a link to contact customer service... the link doesn't take you anywhere. It's just a highlighted line of text.
This was absolutely a waste of money, and not worth the constant headache every time I go to use it. And since I don't want to put anyone else through all this, I'm just gonna throw it in the dumpster. I've had it over the return timeframe, and it's been a pain since day one. I would recommend not getting this, as I also bought one for my mom and her business, and the same thing happens every single time.

Not worth the money. Do not buy.

Please restart your network. We also recommend updating or reinstalling the app to ensure you have the latest version. Should you continue to face challenges, Rollo Customer Support is available to help you further isolate the issue.

One major issue driving a 1 star review: I don’t use this often, but every single time I open it, I am logged out of my account and must login again before I can print a label.

I like the app in a lot of ways otherwise, but this issues is infuriating, extremely inconvenient and needs to be fixed. Honestly, I just want to print a label on my local printer, I should not even NEED to login to an account. I don’t need to login for my other household printers, so why I need it here is mind boggling. If it’s going to be forced, at least make sure it’s a low-friction process.

Beyond that, there is some UI clunkiness, but it is moderately useful. Please change the authentication situation and I’ll rate higher.

Thank you for your feedback. Please reach out to Rollo Customer Support so we can isolate your concern. The Rollo Ship account is needed so you can set up your printer using the Rollo App but there are also ways that will allow you to set up your printer without this step. It's highly recommended though so you can also take advantage of Rollo Ship that gives you access to our negotiated rates with UPS and USPS.

This app destroyed a perfectly good $300 printer by making it impossible for me to print without signing in to their awful app. I've changed my password three times, using multiple emails, and I still am unable to sign in. I want a refund for my Rollo printer

Please note that the account will allow you to log in to the app and set up the printer and while optional, it's highly recommend to use the account which gives you access to our products and services like Rollo Ship for your shipping needs, Rollo Designer, and Rollo.com. As for accessing your account, a Multi-Factor Authenticator (MFA) code will be sent to your email's inbox which you will need to enter onto the app in order to change your password and sign in. Rollo Customer Support is available to assist you if you need further assistance.