Roku Smart Home 4+

I have one major request for the Roku Smart Home app: I wish it allowed me to automatically store recordings on Google Drive or iCloud as they are captured. This feature would make managing saved footage much more convenient and accessible, allowing for better organization and peace of mind knowing that my data is securely backed up in my preferred cloud storage service.

Additionally, I'd love to see an improvement in how camera recordings are viewed within the app. As it stands, the recordings are broken down into short clips ranging from 10-30 seconds each, which makes it challenging to go through a complete continuous recording of events. Having the ability to view these recordings as a continuous stream would greatly enhance the user experience, offering a more seamless way to monitor and review footage without the interruption of navigating between numerous short clips.

Have those two things fixed and I would give the 5 stars

Every time I download a recent event video from my ROKU 360 camera, the audio is like 3 seconds behind. It’s very annoying putting the footage in iMovie (any video editor) just to sync the audio, then exporting the fixed version to my cloud. What if I have to recover a dozen video clips all because the motion detection stops seconds short before more motion detection was read? Now I have to download the next video clip and another 10 more all in total to equal only 4 minutes of video all of which have out of sync audio that needs to be fixed simultaneously? I said that like I once did it before… and I did! Really annoying, especially if there’s almost nothing to help sync. The audio is synced when you record from your phone, but what are your chances of looking through the camera and finding suspicious activity in your neighborhood at 4 in the morning on a work night? It annoys me to think that this feels like a simple fix, yet somehow feels like you’re trying to defuse a bomb by cutting one of the 3 wires. I know I made this review feel like a 1-star criticism, but the camera are very helpful at its job, but the synchronization shouldn’t be my problem.

Seething with anger at the arrogant “time to update app” screen that popped up at a moment where I really needed to see my camera. The full screen, all-purple “time to update app” splash message would not let me close it and would not let me see my cameras. I paid for the cameras and paid for my subscription. I heard a quite loud, startling, unfamiliar sound while I was in the restroom. I wanted to check on it quickly, but when I opened the app, I got that splash screen. I had to stumble out, hurriedly, bruising my wrist in the process, to check what was going on with my own eyes. WHY, ROKU? Why couldn’t you just give the notification and then let me continue using the app? What was SO URGENT that I had to upgrade to version 3 of your app right then and there? I couldn’t just keep using the old version of the app for another FIVE MINUTES? REALLY? I say this as someone who has, up to this point, been very satisfied with this app, my cameras, and the whole Rokus system. Are you listening, Roku? I really want a refund for all the months I’ve paid for this app. It let me down at the precise moment it would have been helpful to be able to see what was going on.