RingGo: Mobile Car Parking App 4+

Good but faulty when on critical bits

Generally speaking a great app but then let’s you down on critical parts - app doesn‘t tell you before selecting the parking time that some locations don‘t allow renewal/extension. Yet you get a reminder to renew 10 min before expire time only to be then told that it can‘t be renewed and let’s you stuck in the location when it could and SHOULD have told you that in advance when selecting the parking time.

Customer service quite lousy - I wrote three times to customer service highlighting this point and suggesting this amendment and they never acknowledged the shortcomings of the app on this point. (Mr ROB please address the issues people raise and suggestions they feel are important for this otherwise to become even better instead of not even acknowledging it and ensuring this is past on. I am sure your employer will also appreciate that instead of just ignoring addressing it. Thanks

Stop being so insular

This app is insulting to non-uk visitors and has been for a long time. Any time someone complains on the App Store, there is just a stock answer that the process is slightly different and users should use the Live Chat. Same answer from the developer again and again as if that is a magic answer when it is anything but (and I’ll bet this review gets one just like it) To top it all, there IS NO Live Chat!! There is only an exceptionally feeble chat bot which never answers real questions. It only spews out predefined answers to questions that are already answered elsewhere on the website.

The fact that the same review slam consistently keeps coming up on the App Store indicates that RingGo and EasyPark know this and won’t fix it. All RingGo would have to do (if they are indeed being truthful, which the information hiding seems to indicate that they are not) is to describe the registration process for non-UK customers on their website or on the app page. The PayByPhone app from their competitors is much better and far more customer friendly.

Cities and towns looking for a parking system would be well advised to stay away from this app as it makes municipalities look like they don’t care about tourism.

Developer Response ,

We are sorry to hear of your experience whilst using our service to book your parking session. Should you wish to discuss this further please contact our Customer Care team via our Live Chat service where an agent will be happy to assist you or you can email support@ringgo.co.uk

Really‽

Ah, the Ringo Parking app! You know, seeing that shimmering 4-star rating out of a half a million reviews truly gives me hope in magic. After all, every other review platform out there consistently rates it a solid 1 star. Maybe Apple's review system has its own secret fairy dust? Or perhaps they're just *super* generous? 🤷

International travellers be warned: If your phone number doesn't have the privilege of being from the UK, you're in for a fun game of 'Not Accepted Here'. But even if you are one of the lucky ones with a UK number, brace yourself! You'll enter a world where confirmation texts play hide and seek. But worry not, because if you're persistent and request the text again, the app's courteous enough to inform you that you've hit your text limit. Just after one request! Efficiency at its finest, don't you think?

And if by some divine intervention, you think, "Oh, I'll just pay by phone!" Well, let’s play another game called “Guess the Real Number”, because the one displayed just leads to the Bermuda Triangle of recorded messages. But wait, there's more fun to be had! Once you find the *real* number, do expect some existential questions like, "What's a Volvo?"

And my absolute favourite part? Their tagline: "Pay for parking in seconds". Makes you wonder which seconds they're talking about, right? Maybe they mean seconds in an alternate dimension? The possibilities are endless! Happy parking (or attempting to), folks! 🚗🌌