Presto - EV Charging Stations 4+

My experience

Recently rented from Hertz and was surprised that I was put in an EV under their ‘manager special’ deal. I was hesitant at first, but the person at the counter said I could download this app that would make charging easy. I gotta say, as a first-time EV driver, this was a way better experience than I had expected. The app did, I think, exactly what it’s supposed to, which is tell me which chargers to go to that would work and allow me to start my charging session without needing to download an additional app.

The other thing I liked was being able to monitor how much I was adding to the battery because I only wanted to get it to the % needed without getting an extra charge from Hertz.

The one thing that I wish it could’ve done though was associate my Hertz reservation so I didn’t have to download another app and put in my payment information… but I suppose I would’ve had to do that with any other charger app.

The real measure is when things go wrong

I got this app when I rented a car from Hertz. It is really the best app for the best price on car charging. This app has always worked except today I couldn’t get it to start. I texted customer service inside the app and someone got to me in 1 minute and then when texting wasn’t getting it done Ashwin actually called me and worked with me to get the charging started and made it complimentary since I was not able to get it started. It’s when things go wrong that you really find out the measure of a company and I will say Presto did excellent. Thank you for giving me great customer service.

Went from good to bad.

Recent change to their plans makes charging same price as gas or worse. $45 for ~300 miles is horrible. 30 mpg at $4 a gallon, you can get 300 miles for $40 with a gas car. A hybrid absolutely destroys this, getting 500 to 600 miles for only$40, and you don’t have to wait in your car for an hour to charge or wait after 9 pm to fill up. Paid plans are also off-peak times only. You are better off purchasing an EVGo plan instead. They once had an unlimited plan for $99 a week that was good for rideshare drivers, but alas no more. Presto is more expensive than gas now, and you can only use off-peak hours. Avoid. Only really good thing about Presto is that you can use multiple providers, such as EVGo and chargepoint. It was nice while it lasted. Now I use EVCS, which has unlimited monthly plans for as low as $99 a month. Can’t beat that, but it is California only.

Developer Response ,

Hi. I'm Ashwin, the co-founder and CEO of Presto. Thank you for sharing your feedback; we hear you and are committed to improving your experience with Presto. At Presto, we strive to offer excellent value and convenience for EV users. Our app allows you to find, charge, and pay seamlessly, all while benefiting from our dedicated support team of EV experts. Our pricing is designed to be cost-effective, providing access to an extensive network of chargers, including ChargePoint, EVgo, EVGateway, EVCS, and more.

I'd love to speak with you personally to better understand how we can enhance your experience with Presto. Please reach out to me at support@prestocharging.com.