Preply: Language Learning App 4+

Best Language Learning App I’ve Ever Tried

I started learning mandarin last year and used DuoLingo, Du, and other websites with educational programs and nothing compares to Preply. First of all, the app is so organized. They send you notifications on things like class reminders, motivation, resources, etc. The design of the app is very user friendly. There are so many teachers in the platform, all with different experience and education, so you truly have options and range for budgeting. My teacher is amazing, her reviews were great. After every lesson, she sends me a pdf of what we worked on, and highlights the parts I have to memorize by next class. She sends me links of resources, PowerPoints, I sometime send her pics of my writing and mandarin memes, she is kind and knows when to push me further. I love how students leave detailed reviews, it really helps to choose your teacher. Also, the teachers have the option to make a video or a written introduction about themselves, and you can have a chat with them or even book a session to get to know them before you get the weekly subscription. I’m just so happy I found this app through an add, its really helping me level up my mandarin. Good luck to everyone out there on their language journey!

Developer Response ,

Thank you so much for your amazing review! We're thrilled to hear that you're enjoying your learning experience with Preply. We're glad that our app's organization, user-friendly design, and the variety of teachers have been helpful to you. We appreciate your positive feedback and wish you the best of luck on your language journey!

Thank you to Bryan @ Preply!

I did a trial lesson with a tutor in the beginning of February and loved her style. A few days later, I scheduled a subscription to her. Then the worst happened and I became very ill in the following days. I couldn’t schedule lessons because I was too sick and tired. I am now recovering and wanted to study to get back to lessons. I have four from that subscription I hadn’t used, and I scheduled them for the middle of March as I have a work commitment the first two weeks of March. I just got a statement from my bank I was charged for four new lessons, now putting my total at 8 that I hadn’t used. The problem is I do lessons once per week, and would continue to have a surplus of lessons if it went on. I contacted Preply in the app and was connected with Bryan, who immediately offered a refund of the latest subscription and told me I can pick it back up when I’m able. So now I can use the first subscription’s lessons and then restart the subscription! Within minutes my bank processed the refund — while I was still talking to Bryan! What amazing customer service. 10/10 would recommend. Thank you Bryan!

Developer Response ,

Thank you for your 5-star review! We're thrilled to hear about your positive experience and glad we could assist you promptly. We appreciate your recommendation and are delighted to have you as part of the Preply community. Happy learning !

Do not use this app

We’ve had a terrible experience. We started with an amazing tutor that within a few weeks told us he was going to another app because preply does not treat their tutors well or supply enough students for them. My son was very disappointed but we were told to get another tutor which we did then he quit as well and went to another app and then a third tutor. Each of the tutors was wonderful but didn’t want to stay on Preply.I have politely asked numerous times to have a refund since this is not acceptable that we’ve had to change 3 tutors within two months. My son was excited to take Spanish but now after having to be bumped around so many times he has lost interest. Now I’m still stuck with Preply having my money and not giving me a refund. They kept advertising us to buy one of their packages which I bought their best and biggest package spending a lot of money. We started with another language app called a italkie and we’ve had the same tutor for the past month and he’s wonderful and told us that many of the tutors he knows don’t work with Preply because they don’t provide students for their tutors and don’t have a good system for the tutors. It’s frustrating because it’s not our fault so we should get a refund stay away from this app. They sucked me in by enticing me with a price deal if I bought a big package which I did and now I’m stuck with them having my money.