Planet Hollywood 4+

This resort is amazing you don't need to go off the resort they have everything you need plus more

Upon arrival. I was told there was no availability for a double bed room. I booked that but they said fine print states it’s not a guarantee. However some other that are with my party received it. 2nd I was not told where to get the discount books and I just received it after running kind to find it. 3rd as part of our package it states complimentary bottle of wine and champagne, as of today my fourth day on the property I still haven’t received my complimentary bottles. 4th the app continues to have glitches when trying to make dinner reservations. 5 the books has many upgrades that will not be used because of the delay in getting the book. I am very disappointed. This is my first time here. Normally I come with a group to Cancun of at least 5 rooms and we stay at hard rock or Hilton. If this is how you treat customers that bring a group we will take our business elsewhere. I was offered no points or anything for the inconvenience. Our followers will know about this.

Just don’t like that you have to make reservations everyday, but see if you get in. We are leaving Thursday and we been trying to get in one restaurant and “no availability due to restrictions?! What does that mean? And another will just say “sorry nothing available at that time. Anyway so we won’t be able to get in that restaurant.