PestPac Mobile (version 3‪)‬ 4+

Double billing out of nowhere

I have been a $500 per month user of this work wave product. About a year ago glitches began with scanning location barcodes. The company took my complaint but had me do the work on my end to try to help them identify the glitch in the mobile platform. Yet still sent me a bill each month even though the problem was ignored. I just basically work around the problem by limiting my abilities within the app that this company alleges it’s capable of. Fast forward to about three months ago, when creating service reports then closing each one with a fee I’ve found that the software randomly double charges services to the invoice. Now if this was because of my touching my phone screen twice I could admit to it being my error. However, the double charging is happening sometimes a couple hours after I have closed that order and moved to the next. When I tried to get help from the provider on the matter they again blame me when I think it’s something to do with the app when it is offline. Again the company asks me to try to screen record and demonstrate when the problem is occurring. But how can I do this when it’s random and when the app is not even being used by me other than running on my phone until I get to my next location. I’ve since just been using the app at a very minimum level and nowhere near what they claim it can do. Certainly not worth what I pay per month.

Developer Response ,

Hi Gary - We are sorry to hear about the experience you are having, and have passed your feedback along to our team to see if they can look into the issue on their end.

Not great

A few problems with this version - lack of text scaling or interpolation of more than 5 lines per work order means your info will either glitch and either squeeze in the text immediately below that last thing listed or literally on top of it. There’s no excuse for this. Next is a slew of animation glitches, notably loading hangups for a few minutes before responding, prompting force closes and closing/reopening the app. We don’t need everything to have a pretty transition or animation- this takes up valuable ram needed to run the app and is completely unwanted. No option to chose other maps or navigation apps - nope, you’re stuck with Apple Maps which is the furthest thing from professional. Not everyone prays and sacrifices to the altar of Apple, so why the singular choice? Previous versions allowed use of Google Maps, so the omission is curious and feels like an obvious oversight.

There are plenty of other tiny gripes such as inconsistent window sizing with menus, icons, forcing you to tap on the smallest of thumbnails to select a vital function. No so great on a 5 inch screen. These issues don’t inspire a lot of confidence for the developer. When a company relies upon it for everyday use and is almost unusable, it begs the question if there aren’t better applications that better suit our needs

Developer Response ,

Hello

I wanted to thank you for the feedback and would love to get on a phone call with you to discuss your questions and concerns.

I would like to understand more about the text scaling issue you mentioned. I am also curious to see where in the app you are seeing hangups for few minutes, we recently had the version update dedicated to performance, it may be something specific with your data but we would like to look in to it.

As for the use of Google maps on the app, we are aware and looking in to this, since mobile 3 version of the app is native application vs our mobile 2 app which was web application, the use of google maps is not standard. We can definitely explain this in details when we talk on the phone

Thanks again for the feedback. and hope to speak to you soon.

Lesser of two evils

I’ve been using one form of pest pac for a few years now. It’s really difficult to say which is better. There are certain things I prefer in the older version to this one and vise versa.
This version sees to be buggy and prone to freezing at the complete screen. Thus making you close and reopen only to lose all the information you just entered.
I’m certain this could be made much better. One thing I really miss is being able to swipe left or right to the next job.
It’s seems as though the dev isn’t using the full potential of the devices we use this app on