Payanywhere: Point of Sale POS 4+

I have had this app for almost 10 years never had a problem until about a year an half ago. I have called and reported a lot of times. I am a street vendor and numerous times I run a card and it will say “card declined”. I’m not Walmart it is a personal experience, 1 on 1 with a customer so they won’t give me a card they know won’t work. I have come to the conclusion that unless the app can access the customers card info it will automatically say “card declined”. There is an override within settings to “force feed” the transaction but it doesn’t work. Last Saturday ran 2 transactions went fine, 10 minutes later declined a card and then another. Called and talked to this girl she finally told me I would have to upgrade to an iPad 3 in order for the app to work as the app did not support the iPad 2 like I have. So why did the first 2 transactions work?. Stupidest thing I ever heard. Going to change this week before Saturday

Hi there. We’re sorry to hear that you’ve had a poor experience. We’d love to help troubleshoot the issue with you, but we need to learn a little more. Please reach out to our Customer Care team at 877-387-5640. Thank you!

Here’s an update. This company just now started calling me telling me I owe them a monthly fees that they just now made up. The only reason I was using this company for five years was because I never had a monthly fee and suddenly they have one and cancel my account without even telling me anything about it. They have collection people calling me for a monthly fee and that’s the first I’ve ever heard of it. These people are a scam stay away from them. I’ve had no problem with them for five years and suddenly something has changed. I used this company for a few years and then suddenly with no warning or reason they canceled my account. I guess they don’t want any business. There are several others that would love to take their place so I’m moving to another company. They won’t even answer their phone and I get messages that their phone is disconnected. So they just replied to this saying that I need to reach out to the customer service. But I did and their customer service said that they just canceled me for no reason. Because after me using them for years, they just suddenly decided they don’t want my business. So their reply below telling me to call customer service is useless. Your customer service is the one that canceled my account for no reason!

Hello, thank you for taking the time to leave us a review. We hate to hear of our merchants having any issues and are always focused on ensuring we provide timely resolutions. Please reach out to Customer Service at 877.387.5640 so we can help you with your account concerns. Thanks!

Update. I just spent over an hour trying to update my firmware, changed my password. I finally got password changed but it will not accept it with a PayAnywhere service. I can only get into the new fancy reporting feature. What does it matter if I want to report what I make, if I can’t make any money with this darn thing!

FYI, it worked fine yesterday when I tested it. It’s the weekend updates that are going to make me go to square

This works pretty well most of the time. One rather large issue I have is they do their updates on Fridays. I need the app on Saturday mornings. If I am not near a trusted Wi-Fi. It will not work until I update, and I cannot update without Wi-Fi. I have been caught on several occasions without ability to take charges simply because of this. I am now in the habit of checking Saturday morning before I leave, but you know what? Sometimes it’s hard to make that much time. It would be such a simple thing to either alert the users via text or email that there is an update coming, or allow someone to use the 2nd oldest version if it’s not updated. I do think the customer service part of the service is really good. I did notice the most, positive, recent reviews were all dated in early December….

Hi, we’re sorry to hear about your issues with updates and we appreciate you taking the time to leave us feedback. We communicate upcoming updates via email and these updates typically take place during non-business hours to avoid any disruption. Be sure to keep an eye out for these emails as they include the exact date and time the update will be released. If there is anything else we can help you with please give us a call at 877.387.5640 or send an email to custservice@payanywhere.com anytime! Thanks!