OneTwoTrip Flights and Hotels 4+

No response from customer service! Lost cheap ticket fare because of them! DO NOT USE them unless you are ready to loose money. Tried to change my ticket 4 days now and zero answers from the customer service. Called their desk, wrote to their chat and their answer was “your request to change ticket is in queue and will be processed when time comes”. Meanwhile I lost the cheap fare. They don’t understand the fact that longer they process the request, more money customer looses as fares get more expensive day by day. And I am so called VIP premium customer. Stoped using them and switched to another agency. Wishing you the same!

Good day! Due to recent events, our support is overloaded. We receive thousands of requests every day, unfortunately, it is not possible to quickly help everyone. Though, we do understand your disturbance. Please add your order number to the comment, so we could check all the information and tried to help you!

Tried to make a airline ticket reservation just now and the app wouldn’t let the calendar to show the whole month of September, only first two days. When on the search result page one can go to as far as September 8, 2023, but after that it suggest to choose dates and the calendar hides all but first two days again. Has to get addressed asap, I’m sure you’re losing some business because of this glitch.
Update: customer support responded to my inquiry but I couldn’t sign in into the chat, the app was “waiting for network”… have no idea what it means. So far - can’t even see what they wrote back

Good day! We are sorry that there were difficulties when making ticket reservation :(. Please make sure you turned off the VPN while using our application. It may affect our service. We recommend you to re-authorize your profile. If the chat remains unavailable, please contact us via support@onetwotrip.com. We will check the situation!

I bought tickets and decided to change the dates and you can’t even get a hold of them, they don’t answer the phone, their excuse is that many people call, I tried calling 3 days in a row and only operator answers and when I text them through the app, it’s a bot that answers, I even emailed them and they said they will get back to me in 24 hours and never did. You will NEVER speak to a live representative! They do this on purpose so they don’t refund you your money.

Good afternoon! We are very sorry to hear that you have a negative impression of our service.
Our support is still working 24/7 to help each traveler as fast as possible. However, the number of requests we are facing right now is extremely huge, we have not experienced this even during the pandemic.
Therefore, to ensure that every traveler receives help in time. all requests for exchange and refund are processed by flight departure date. You asked to change your ticket for May 2023. Your request will also be processed according to the priority date, i.e. closer to the requested date.
We hope for your understanding and ask you to wait for a notification. You will recieve an email as the calculation of your exchange is ready.