Onduo 17+

Used to be great!

This was an amazing app! But since the last update it’s just frustrating. Now I have to sign in twice each time I try to use it. The first time I sign in it says I’m signed in and it has to sign me out. Then I sign in a second time. Frustrating when your trying to log a meal. Today all my meals except my lunch are gone! All my insights, gone. What’s the point of logging my meals when they just disappear! I have been using this app for about 2 years and it was wonderful. Lots of good information. Now that information is gone… It works about once a week for a few hours then i can not sign in. I’m now wondering if there is another app that does the same thing. I really like being able to see what foods do to me, but I need a app that works! Update! They have fixed my app and it’s been working great for 2 months. I’m so happy to be able to keep my glucose in range and work on me again! This is once again a great app!!

Developer Response ,

Thank you so much for your note. We're sorry that you're having an issue with the app, and we'd love to hear more about your experience with Onduo. If you have any questions or need assistance, you can always reach out to support@onduo.com. If you're participating in a clinical study, please contact the study support staff.

LOVE LOVE LOVE THIS APP

This app along with the entire Onduo program is amazing, I’ve learned so much since I’ve started over 2 years ago, I have been able to bring down my BG levels and even lost weight. I would definitely recommend this app and program 100 times over to anyone trying to understand their diabetes and finding aid in controlling it. I would give 10 stars but not available.

Frustrating at best

Most of the time the app refuses to attach to the internet; thereby, glucose readings don’t always translate over to the app, photos of (and sometimes descriptions of) meals won’t save (despite numerous tries).

Also, it is frustrating that it seems that occasionally when I fill prescriptions, the app notifies me that I have new prescriptions and asks me to update my list. They’re not new, I just refilled them. In defense of the app, it does have the option to not add the prescription with the choice “Already taking”. Problem is, the app still wants you to delete a prescription from your list in order to not add the “new” prescription.

If I didn’t have to use this meter and app in order to get my supplies through my insurance, I would have deleted it a long time ago. I may still scrap it.