Nordstrom Rack: Shop Deals 4+

Very Disappointed customer

I ordered 14 items on line as gifts for family members and got some really great deals or things I thought were great deals. I ordered the items a little after Christmas and the items were listed as delivered on Jan 8th. I noticed I did not receive the items I had patiently been waiting for so I called customer care.

When I spoke to the customer care representative, he stated oh I’m sorry your items were shipped to the Brentwood store so the carrier made an error with shipping. At this point I was waiting for the items that I were going to give as gifts so I asked if I could pick the items at the store. He said yes but you will have to pick them up within 8 days. It was a long drive to the store but I really wanted the items. I went to pick up the items two days later still within 8 days and I was told by the store. We do not have the items and if we received them in error they were returned. So of course I had to tell the family members I purchased the gifts for that I did receive the gifts.

I am very disappointed and I can not believe no one I spoke to seem to care. This is the worst experience, I’ve had with a store because no one I came in contact with at the store seem to care. This was a terrible experience and the worst customer service I’ve ever experienced!

Developer Response ,

Hi, Rara6324 – We're very sorry to hear of your recent experience. We always strive to provide the best customer care and delivery service, and apologize that this was not the case for you. Rest assured, your feedback has been shared with our teams to help us get better. If there's anything we can do to further assist, please connect with at 1.888.966.6283. Thanks, -Ana

Great new app for Nordstrom rack

I know that this app is new for the Nordstrom corporation. They have always had the regular Nordstrom store app. But now since the pandemic hit, corporate has added the Nordstrom Rack app.

I feel it’s laid out really well. Not all apps are. Plus there are so many more items fir sale then you would see in your local Nordstrom rack. This opens the door to buying so many more products. Example: I didn’t even know they sold many of the pet, or home items.

Thank you Nordstrom corporate for finally giving your rack customers a way to buy via an app. The big thing people should know is that even though you can look on the App at the Haute merchandise, that Haute is a totally separate store. You can mix in the cart the way you can with Gap corporate stores. So customers need to realize that when buying even though you can bounce between the Rack merchandise and the Haute merchandise when looking on the app-These are two separate companies. You can’t mix and match gift cards etc. I learned this the hard way.

WORST APP AND SERVICE EVER!!!

I will never purchase from this company ever. The order is always delayed and now worst my recent order got lost from the shipper (as per their customer service). After i waited for more than a week, i still have to wait so more days from the last “movement/update” it had before they can do something (by checking from their warehouse, to check at the shipper’s end, submit report, etc). Only after that process before they can do something and “see if they can send a replacement or refund me” and if refund is needed i will have to wait for another 5-10 business days before i will be refunded! After waiting, exactly 8 days, i will have to wait for another 15 days to see if my concern will be resolved. Their app is NOT user-friendly at all -WORST APP EVER! No update whatsoever, they will provide tracking but upon directed to the shipper’s website there’s nothing there either to keep you posted. You will have to initiate on your own to follow up your own order because they do not provide their customer the status of their order. This will be the last time i will use this app and do business with this company. I cannot blame the CSR for being unhelpful, because it’s the warehouse people responsibility to make sure that orders are being processed and shipped efficiently! With all the bad reviews and ratings, you would think they will do something to improve their busines but No.

Developer Response ,

Hi, Jois Sarah – We're very sorry to hear this and appreciate you reaching out and sharing your recent experience with us. We value you as a customer and apologize for the let down. Rest assured, your feedback will be shared with the appropriate teams to help us get better. We are here for you at 1.888.966.6283 if any assistance is needed. -Ana