Nextiva App 4+

2nd time around

Single user prospects beware. This system is geared toward medium to large businesses. This is the second time I have tried Nextiva. The support is less than stellar. Like many things these days they want you to go read about your problem online or in a manual or watch a video. I have had to complain multiple times about what should have been simple problems and solutions. I will most likely go back too other systems. It took multiple tries to get the fax number to work in the text number is still not working. It seems to me the simplest solution is one number that does it all. If my iPhone can do it then obviously the technology exists. Maybe it’s a way to drive up prices. As far as I’m concerned any company that says something like how can I provide you with excellent service is suspect in my mind. What is that, manipulation? I Purchased a Legacy number and it took for ever to have it ported in. The only reason I have it changed companies as I’m afraid of the amount of time my legacy number will not work because of the porting process at Nextiva. All I can do is reiterate “prospects beware.”

Don’t believe all the bad reviews

I have used Nextiva for about 4 years now. My first experience was on their old mobile app, and the old desktop app. Which myself and the first company I worked for never really had issues. The downside on the prior versions was that the mobile and desktop app were not in sync. I moved to a new employer in August of 2022, who was using ring central. Right away my first experience with Ring Central was not great, the support was outsourced. And in all the account reps were just not knowledgeable. I contacted my prior Nextiva Rep, and he showed me and my new boss the Brand New Nextiva One app. We were blown away! My boss immediately wanted to switch to Nextiva, and EVERYTHING the Nextiva rep told me was exactly spot on. I will say that in September when the new app was released there was lots of bugs, but they seemed to always get fixed almost immediately. It’s now 6 months since Nextiva has rolled out the new platform and they have it dialed in and running perfectly. The customer support had some issues for about a month around December/January but ever since they realigned their customer service teams anytime we have ever needed support it’s been a blessing working with the Nextiva support team.I am now the hero in the office as I helped get our small company of 14 users over to what I would say is the best solution available.

Developer Response ,

Hi Travis! Thank you so much for taking the time to leave us your review. We're thrilled to hear about your experience with Nextiva. Thanks for the love and if you ever need anything, feel free to reach out!

Don’t do it

Phone service with Nextiva and the app have by far been the most frustrating and maddening part of opening our small business. The desktop interface as well as the app are awful. I honestly don’t know how they could be worse. The app doesn’t seem to refresh, ever. There has been multiple times I will see a notification pop up on my watch for a voicemail or text but cannot find it in the app to reply or listen to, no matter how many times I refresh or log out/log back in, etc. And the app logs you out randomly, it’ll be a day or two and I realize I haven’t seen anything and go to the app and I’ve been logged out. With how crummy everything is I have zero confidence that I haven’t missed a call or message once I get logged back in.
Also, calls ring through to my personal cell number and I have no idea how that happens. I’ve looked at every setting multiple times and chatted with support and still I continue to receive calls on my personal number. This is frustrating because I don’t always answer unknown numbers and my voicemail message is my personal one so I’m sure that’s confusing for clients when they call. I don’t feel that it’s too much to ask for this to not happen.
We’ve started to look into other providers and I will GLADLY pay more for service I can actually use confidently and that doesn’t make me want to scream with frustration almost daily.

Developer Response ,

Hello, Danae331. Thank you for leaving us your review. We appreciate your feedback as it's being shared internally. If you require assistance with the Nextiva app, please email us at reviews@nextiva.com your account number and name and one of our support managers will reach out to you ASAP. We look forward to getting your email. Thank you.