Vonage Business Communications 4+

Terrible: call quality, customer service and texting

I have had using Vonage Business for the last 7 years at my law firm. I originally shifted over from conventional land lines phones for price and features. I loved the customer service and ability to communicate via chat to clients through the Vonage app where it would use my office number. HOWEVER, Vonage as slowly but surely gone to the crapper. They no longer have a live person to speak with in customer service! You must now chat with someone online after waiting 20 minutes. Call quality from iPhone app is horrendous. Always dropping calls or robotic sounding. Real professional sounding! Probably the most disappointing feature of Vonage? You cannot send mms ( Multimedia Messaging Service)! What does that mean? You cannot send images or files to customers via text! You can download from the App Store about 25 free messaging service apps that have the ability to send photos to other people! When I “chatted” with customer support about this, they told me, “well you can send images to other internal users within your firm, just not to external customer numbers.” Well, that’s just great! You can even send images through MagicJack! You know, the “as seen on tv” device!!! Looking to switch my 9 lines to Ooma.

Developer Response ,

We appreciate your review and apologize for the experience. We are working on improving our call quality, in the meanwhile when you encounter a dropped call or a robotic sounding, could you please navigate to your app’s main menu > "Help & Support" > "Report an Issue" (so we can receive more information about the app and investigate the issue).
We do support MMS, please contact us at customercare-vb@vonage.com so we can investigate this as well.

Inconsistent

This is the most inconsistent app I’ve ever used. The desktop program is almost as bad. Every day I experience dead air in calls, get random notification that I have a ‘New Voicemail’ when I don’t and will not work with my 5G network. I bring this to the attention of my business admin and the response she receives when she notifies Vonage of an issue is always the same generic verbiage that is not helpful at all. They advise uninstalling and reinstalling the app or opening and closing the app. How does a company think that is acceptable? I shouldn’t have to uninstall and reinstall something daily for it to work properly.

Praying my admin ends service with Vonage and switches us back to Ring Central. Aside from being more reliable, Ring Central has better features as well like customized away messages.

Giving two stars because the audio quality when successfully on a call is good.

Terrible

I really do not like this app and would not use it if I didn't have to for work. This latest update is awful. I am off work and calls are still ringing on my phone even though I used the mute switch to mute my device in the app. All day long I kept getting ghost calls where it would pop up with a call that said blocked caller, say "Vonage business audio" ring for a single ring, then it would stop and a regular call would come in. I don't like how the call takes up the entire screen and you can't swipe it away if you're in the middle of something, you just have to wait for it to stop ringing. I don't like that you can't see who answered the calls when you're working on a line that goes to multiple co-workers. All of our phones ring at the same time but you can't see if the call was answered? It just says missed call. When you answer a call sometimes it's still saying Vonage business audio in the background. When you try to call someone it won't ring, you hang up and try again and it shows the same call is still going on the background when you're already on the phone again. I hate this app.

Developer Response ,

Hi there, thank you for your feedback and we're sorry to hear about this issue. can you please try and log-out and back in to see if it solved it for you. If this reoccur can you please email us at Customercare-vb@vonage.com so we can follow up? Thank you