myPurina – Pet Rewards & Care 4+

Disappointed

I’ve been a member for a long time and was excited for the new app. It worked great at first and my old MyPerks points were transferred to my new account. I redeemed a couple of items and had over 14,000 points left. Then all of a sudden my points and pet profiles were erased, totally gone. The app was acting as if I was a brand new member. I tried to access my points activity but I kept getting error messages. I then tried reinstalling the app, that didn’t work either. I emailed customer service and they said that my points were still in my account. They recommended that I log out and back in, so I tried that but it didn’t help. I also tried submitting new receipts but I just get error messages. I’m so disappointed because it took a long time to rack up all those points. I hope it’s just a glitch with the new system since the customer service representative said I still have my points. Please fix these bugs! I enjoy this program and really want my points back!

UPDATE: I’m changing my rating from 1 to 5 stars. Thank you so much for fixing the problems! The app is working again, my points are restored and I’m able to upload receipts!

Terrible app

I really wanted to love this app. I even told friends and family about the app because it was great at first. Now the app is trash and I regret telling anyone about it. The “perks” were definitely a factor when selecting food for my 2 dogs and 1 cat. We buy purina dog food and treats and a lot of it since my dogs are 70-90 lbs each. We buy purina dry cat food and wet food, cat treats, litter and fortina probiotics. The “perks” made spending all that money a little fun getting to see the points and getting a bonus with the points. Since the end of October none of my receipts have been accepted. They keep getting rejected for not being able to read line item. The line item is right there on the receipt. I haven’t submitted them any different than I did before the end of October but I’ve missed out on a lot of points. I tried to submit receipts again today and now they don’t show up anywhere. Not under pending, rejected, or submitted. I guess the app is a nice little marketing ploy to get people to use their products thinking they will get perks but once you use it a little while it completely stops working (maybe that’s the purpose). I prefer a company that cares about their customers, don’t try to scam them and gives perks to show they appreciate their business. I will switch all my animals to a company that cares. Don’t even bother with the app because it’s more frustrating than a benefit by far. Find a company that actually values their customers.

Developer Response ,

We're terribly sorry to learn of your experience with us. Your feedback is important, and we'd like to help you with your receipts so you can receive your deserved points. Please contact us when you can, on our website here: https://www.purina.com/contact-us.

Best Pet App Ever!!!

So as a first time cat owner I was looking for a good app or website, really anything to help me take care of a cat, then I found this app! It was life changing😄!! It gives you points so you can purchase stuff in the app like treats and collars or even gift cards! You can even get free stuff like cat broth, dog treats and a call with a vet! It also gives you challenges, like spending time with your pet. It teaches you to train your furry friends too!! After a while I found another feature- it can help you pick the right food for your pet!! With only a few simple questions it’ll find your perfect match!!! I would recommend this app very much, from first time pet owners to crazy pet lady this app is for you!!!