MyMSK 12+

Good Step, Needs Work

Having patient information at hand in an app is a great move. The app itself could be better and comes with a handful of bugs and annoyances. For example, login credentials get “unstored” regularly, a COVID 19 message pops up EVERY SINGLE TIME you open the app, stuff like that.

It’s not like you have any options, so download it and enjoy as best you can :) devs, hope you can make it a little better.

Developer Response ,

Thanks for taking the time to give us feedback about the app. We recently launched a new version of the app to improve the experience for our patients. We encourage you to try out this new version.

As crucial to my recovery as anything

Amazing app. Provides exactly what I need. I see that you have already fixed the Tehe-health media error message.
May I ask one small favor...
Can I receive notifications upon new messages to my inbox. Currently I only “know” via email unless I open the app itself. I believe it holds true with most outside of appointment reminders.
More options to my Lock Screen or notifications bar would be amazing. I would love to know when my blood work results are in, an MRI or surgery report that has been posted in real time.
The app gets “pushed” at 7:04ish am and that when the system sends out emails and such letting me know the results that really came in sometime “yesterday” are available now. Can it be done in real time please.
Telehealth visits provide a contact number
Telephone calls don’t upon opening your appointment when you are contacting the doctor.
Not all employees are listed. Not on “you” but again real time updating via Sloan itself.

May I have a way to send you this via the app or an email address. I use the app extensively. 2 years, 150 appointments later. It’s almost perfect. Few user end visual changes and it’ll be good.

Bugs/constant login problems

When it works, the app is pretty good. But my wife and I are constantly having to re-enter credentials that had been saved, or even worse with login problems. This morning, for instance, we are successfully logging in, only to be told after we are in that our “session has timed out” and being forced to start over. This is with the same credentials that worked just fine last night.

Also, MSK’s support phone line for the App is bankers hours- no chance of speaking with a real person or even leaving a message with a problem on a weekend. Seeing as how she has an appointment question about an appointment that may or
May not be scheduled early Monday morning, that’s a real problem.

Developer Response ,

We're sorry to hear that you had problems logging in. We recently made updates to our login process. We encourage you to try the newest version of the app.