Northwell Health 12+

Although there is an interface to create an account within the app, I cannot create an account: after entering the personal info and click the create button, nothing happens, no error message, no warning, no nothin. Bad interface design.

I had to go to my computer to create the account. Then I can log in from the app to verify and use the app.

There should be a warning message that account creation is not working in the app.

Hi, thank you for download the Northwell Health app and providing feedback. We are sorry that you experienced an issue with creating your account. We will bring this feedback to our product team so they can investigate this further. Please feel free to email us AccountSupport@northwell.edu, or call us at (888) 321- DOCS option #3 to speak with one of our support members if you encounter an additional issue.

As a healthcare administrator, I’ve seen my share of apps varying in terms of user experience. Northwell Health app was an ease to set up and has a great user interface clearly with the end-user in mind. I also found the level of security to be high and feel that my health information will remain protected. I can already envision how this app can be used to improve the patient experience both in-person and for patients at home. Great job to all who worked on this app!

Hi Tugba, thanks for your feedback regarding your experience.

The app was working fine for the last year about a month ago could not see the appointments for my elderly mother contacted customer service tech-support. They’ve been working on it for two weeks still cannot resolved The problem. Does not work on windows operating system does not work on Apple operating system when you trying to take care of an elderly person that has a lot of appointments and things happen within the medical field that appointments are canceled. You need to stay on top of things. What’s the use of having an app when you can’t get accurate information not worth downloading the app.

Hi, I apologize for the delayed response. If you are still experiencing this issue, we would like to help resolve it. Please contact us directly at accountsupport@northwell.edu and include REF#74354 we we can begin trouble shooting.