MyMazda 4+

I always wanted a Mazda. Recently, I got married and had a baby boy & a couple of friends of mine who own or lease a Mazda recommended them to me. I just leased the Mazda 2021 CX-30 and I absolutely love it. Upon delivery of the truck, I didn’t realize that the package I had chosen doesn’t come with a remote start. Now that I have a baby, I figure for the winters it would come in handy. I was a little disappointed that it wasn’t in my package but while doing some research to find out who installs remote starts in my neighborhood (I’m from Staten Island NY).. I read a post about the Mazda app having the remote start, which saved me $150 to have a mechanic install. I’ve been using it for a little over a month and it’s been amazing. Us New Yorkers know how frigid the winters in NY can be. You can compare NY winters to Game of Thrones - winter is coming 😅 so I must say... so far so good! Keep it up Mazda because you just gained a loyal customer with me 🎉

The app is fine for the basics that Mazda offers (when the app WORKS). Things I've notice that are lacking and don't work consistently are: 1) instructions from the manual are difficult to find (manual is very hard to navigate and not phone screen friendly, but a google search did me wonders a few times), 2) failure in refreshing your vehicle "status" (which is the whole point of the app??, lately have had to redownload the app or the refresh function is stuck for hours - currently unable to refresh my status from 4 hours ago now with multiple restarts and such), and 3) the app sometimes, flat out, won't log in, and again, I will close the app multiple times or redownload the app. :/

Also, app non-urgent "notifications", once in the app, are really counterintuitive, hard to get to and clear out. Annoying.

When functioning, the app is great for starting my Mazda, locking, and alerting me of anything I missed, all remotely. But it's been very patchy to access the app and stay reliable for "status" from the get go. I do love being able to check in with my "car lock" and the alerts when I don't fully close a car door or the remote lock doesn't work.

This app is a joke. Our Mazda CX-5 does not have remote start from the key fob, but the salesperson said it would be fine because we’d get remote start from the app. However, we have two people using the car, and you can only have one account for the app. Every time one of us logs in, it logs the other person out. And, no matter how many times I set up Face ID, each time it logs me out, it forgets I want Face ID on, so it takes an annoying amount of time to log in every single time I want to remote start the car. Then, the remote start itself is spotty, and when it does work, it takes a full minute to turn on, all of which costs time. The app doesn’t even allow you to control any heat or air settings, so it’s pretty unclear to me what the point of any of it is. The app claims to have a status update on my car, but even when I manually refresh it, it’s usually as of at least 4 hours in the past. So when I do use the app to, for instance, make sure I locked the doors, there’s no feedback to make it clear that the command went through, and I sure can’t check the status of the car for that. In conclusion, it’s junk. I am made stupider each time I try to use it. I award it no points.