MYIO 12+

Always problems

First time meeting via telehealth, I could see my provider but she could not see me, her screen froze and after reconnecting we were again frozen only using audio. Second appointment the app decided to make me sideways with no way for me to change my display.

Can’t even login to the browser for MYIO to see if the camera and connection issues would work better there, it tells me wrong password and threatens to lock my account if I keep trying.

This app doesn’t offer reminders for upcoming appointments which would be a nice feature. Doesn’t save your password or offer Face ID. The functionality need improvement in order to provide a means of connecting with a healthcare provider in a smooth, efficient manner. This is the least functional app I’ve experienced over several telehealth apps.

Developer Response ,

Hi there, we hear your frustration. Please know we review each comment individually and make an effort to respond to all feedback. We continue to improve our performance so providers and their patients have the best experience. Please share your thoughts with your care team as well, as they will be best suited to troubleshoot MYIO with you.

Functional but need work

I never had a issue with this app where something didn’t work as intended. Though that brings in things that really should work that aren’t built into the app. (1) when you leave the app the microphone should remain active or how can you check your calendar or task app to see when you can male another appointment. not well thought out app development. (2) The app needs settings were you can set your preferences of always keeping mic/camera ON vs default it starting off (3) when your in a session and you leave the app and come back it auto resets the mic and camera to OFF, no! this should not happen!
(4) the quality of video is really poor and that hard to determine if its the app or the two users connection but worth a mention.

outside of this, everything else works great

Worst app I’ve ever used for medical

I’ve had a myriad of problems ever since I started using this app and have gotten very little improvement since then.

I have things on my phone I want to access during my mental health session but I can’t access things like notes or other apps while talking in my telehealth session because it disengages the volume and the picture and my therapist cannot hear me. Very inconvenient. My picture blocks my view of my therapist so I’m always just seeing half nose and mouth and some of his forehead and one eye. Very unhelpful. I used to have a way to shrink my picture out of the way or off the screen entirely but now that function is not offered. This is the worst app I’ve ever experienced for medical. You can’t see after visit summaries. Scheduling appointments is awkward and not user-friendly.