myGov Code Generator 4+
Services Australia
-
- Free
iPhone Screenshots
Description
ABOUT THE APP
The myGov Code Generator app creates codes. You enter a code from the app when you’re signing in to your myGov account at my.gov.au. You can’t sign in to your myGov account through the app.
You use the code generated by the app instead of SMS codes or secret questions.
SET UP THE APP
After you download the app, you need to set it up on your device. The app will generate codes after you’ve finished setting it up.
During set up:
• we’ll ask you to read and accept the Terms of Use
• we’ll ask you to set up SMS codes as your sign in back-up, if you use secret questions
• your myGov sign in option will change to use a code from this app, instead of SMS codes or secret questions
• your myGov account sign in settings will automatically register your device for the app.
USING THE APP
Once you’ve set up the app on your device:
1. go to my.gov.au
2. sign in to myGov with your username and password
3. open the app and enter the 6 digit code.
UNINSTALLING THE APP OR GETTING A NEW DEVICE
You could lose access to your myGov account if you:
• uninstall the app from your device
• get a new device.
To prevent losing access to your account, you must change your myGov account sign in settings.
IF YOU LOSE YOUR DEVICE
If you lose your device with the app installed, you can still access your account with your sign in back-up. You’ll need to change your myGov account setting sign in options. If you don’t have a back-up, you’ll lose access to your account.
APP TIMER AND CODE
A new code will display every 30 seconds. A countdown timer resets each time a new code generates. You have a further 30 seconds to use the code before it expires.
You’ll need to use a new code each time you sign in to your myGov account. You can copy and paste the code, if you sign in to my.gov.au on the same device.
MORE HELP
Go to my.gov.au or call the myGov helpdesk on 13 23 07 and select option 1.
What’s New
Version 2.1.0
Terms of use have been updated to change Department of Human Services references to Services Australia.
Ratings and Reviews
UI jumps around, Auth goes in circles if device is changed and can’t login!!
WARNING:-
- if you switch devices, eg change phones, and don’t register then you will be forever going in circles with “A device is already registered” to your account making it impossible to use to create codes. If your phone fails and is replaced you are out of luck. The hard lock to the app and a specific device means any device change/upgrade is a dead end for future logins….ugh!!
- if you attempt to enter your account passcode the UI jumps around on the screen making it VERY hard to use. When you tap the password field to paste a password in the screen redraws and it makes it near impossible to enter a password. The only way is a very long hold press and yet multiple tries. Customers use password manages to cut/paste. This should not stop that.
To the developers:- these issues need fixing to be able to use and trust this app. Being permanently locked out of such an important account auth process related to primary tax revenue collection for the Australian government is ridiculous at best, and I’m shocked this has persisted for years with thee issues.
Try these test cases and please update the app for the sanity of ex pats needing access for legit reasons!!
System won’t let me register
I enter all the required info and when I push the REGISTER button, the thinker dial shows for a second and then disappears and nothing happens. It does not register me. Please send help!
No overseas use
Can’t access abroad. Useless
App Privacy
The developer, Services Australia, has not provided details about its privacy practices and handling of data to Apple. For more information, see the developer’s privacy policy.
No Details Provided
The developer will be required to provide privacy details when they submit their next app update.
Information
- Seller
- Services Australia
- Size
- 23.2 MB
- Category
- Utilities
- Compatibility
-
- iPhone
- Requires iOS 9.0 or later.
- iPod touch
- Requires iOS 9.0 or later.
- Apple Vision
- Requires visionOS 1.0 or later.
- Languages
-
English
- Age Rating
- 4+
- Copyright
- © Services Australia (Australian Government)
- Price
- Free