My Washington Gas 4+

Glad to have the app

Only glitch is that the app constantly shows I have a message when I cannot find it nor can I get rid of the indicator. I’ve tried uninstalling and nothing seems to get rid of the message indicator.

Developer Response ,

Thank you for your feedback, and we apologize for the difficult experience so far. We would like to help resolve this issue, please send us an email at customersupport@washgas.com with the subject " App Feedback" including your contact information, device type and details on the issue and we will help provide a solution from there.

Washington Gas new app

This app needs to fix the payment option of scheduling a payment for a future date! I was paying all my bills last month including Washington Gas which was not due for several weeks out. The confirmatiom of payment email sent to me had stated it had posted my payment immediately ! It took me quite some time dealing with a rep who clearly did not understand it was an error in App and insisted that I call my bank to stop payment! Since most banks charge a a a fee for this “service “ I finally gave up, hung up and called back! I got a Rep who took the time to call the IT department and was advised that several customers had called t in about this problem and they were working to fix it but it but it may take several months to resolve the problem. He voided my payment transaction to resolve! my issue and advised me to avoid the this option for the next several months. In fact he did every thihg the first Rep refused to do!

Developer Response ,

Thank you for your feedback, and we apologize for the difficult experience so far. We would like to help resolve this issue, Please send us an email at customersupport@washgas.com with the subject " App Feedback" including your contact information, device type and details on the issue and we will help provide a solution from there.

Is this come kind of joke?

Can’t login at all. When I open the app the Face ID function kicks in, but it doesn’t log me in until I enter the password. Then I’m taken to a screen that says multi factor identification with a pop up message window with an OK button, but there is no content in the box other than the word message. So I press the OK button, which takes me to a completely blank screen other than the fact that it still says two factor authentication at the top, but there’s no other text in the window again and when I click next, it says failed to login. “ error, your login attempt was unsuccessful, please try again later”.