My Health Net CA 4+

HealthNet Health care in California is an outright joke and this app is the epitome of one of THE worst jokes a service company can play on its customer. I’m in complete agreement with the previous reviewer in that not only have they not migrated their customers login info from the 2017 system into their “new systems”, the new app doesn’t even open on any of our familie’s devices. We’ve gone so far as to uninstall and reinstall the new app three times since the new year in hopes there would be improvement updates and it still just does not work.
The web portal is just as backward. The new group ID’s HN issued to our family for 2018 have caused nothing but confusion to not only our physicians, dentists and pharmacists, HN’s customer service ( and I use that term loosely) people are acting like keystone cops to try to navigate this quagmire. It is nothing short of chaos when contacting them for answers. Without exaggeration I can get as many different answers as calls put in to the system for the same exact question.
I would like to see the top tier executives brought to DC to answer for their incompetence. They have to be aware of the problem, don’t they?
If you have been experiencing the same difficulties please, please write a review. Let them know how you feel about the service. Thanks

Seriously, two years ago someone said this app is a joke and doesn’t open on anything.... and still 24 months later it isn’t resolved. That says how much they really care about customer service. Complete joke and to call them about it is even worse - dropped calls, I donate hold times... when I signed up they were extremely accommodating and helpful, now that I am locked in and paying money monthly (way over charging too for the crap silver “obummer marketplace plan”) they could care less about providing service. Plan for this app to sort of function correctly about 2% of the time and after that 98% it’s a blank white screen with their logo and then nothing more..... DON’T BOTHER DOWNLOADING IT. Log in online instead and pray that works.....

And Health Net, how about you get some tech department on fixing this app to actually do what it was intended to do - for all the money you are taking in from your customers......

Like others said already, this app is a joke. In fact, the whole company is a joke. You wait A MONTH to get a piece of plastic with four numbers you could easily get electronically in an instant. The website is a complete junkyard of ill-built databases. The customer service is a monument to sheer incompetence.
Your employer might list this as a “benefit”, but it’s actually a malus and one should keep that in mind.
Now, the app. Opens up in Spanish — no option to change it. It prompts you to create an account: for that you either provide last four of SSN (ahah, no sorry) or your Member ID that THEY provide. Well, the ID contains letters but the app only accepts numbers. So, completely useless. Like the company. Just hope not to get ill or sick.