My CenturyLink 4+

So far new service

I just started on Friday, November 4 with this service I’m already getting a bill (5 days later) not even getting a full month of service November 4 through November 28 is when I owe the bill that’s not a full month of service !
and they just keep telling me I got such a great deal getting free hook up and modem that I should be happy with it this is exactly why I left Comcast because of the bad customer service the billing issues and the bad Internet service now so far the Internet service is good also you get charged for using your debit card payment which is a bank card that goes right to my bank for payment and Comcast never did so so far right now within my first less than a week of being with them I’m being asked to pay my bill before the month is even up! And the customer service Reel put me on hold like five times for long leaves because she didn’t even know how to respond to what was going on she just kept telling me what a good deal I was getting to the point I just give up and pay my bill!

Developer Response ,

I am sorry to hear you have experienced issues with your billing. Please feel free to email us details to talktous@centurylink.com with reference number 48590063, and we will be happy to assist. -Melinda

Unbelievable

As I am writing this review I am on hold with CenturyLink and on a chat with CenturyLink in regards to my Internet service being repaired that’s been out since Sunday last week today is Friday I’ve been on hold for 48 minutes and on chatout for at least that same amount .I had been in a text chat with CenturyLink on Wednesday and they were still not able to fix my Internet even after sending me a new modem that is actually used because it has lint and dust in the vents. So at that time Wednesday they said in the chat that I still have that they would send a technician out that would come to the house and fix my Internet anytime between the 22nd and the 24th of June between 8 o’clock and 4 o’clock it is now 530 and I have still not heard from the technician at all in regards to my service being repaired I have taken the afternoon off of work which is costing me money this is just unbelievably poor poor poor customer service I cannot recommend them at all this is truly horrible .They even put down in the chat that if I was not available for them to enter the home to fix my Internet I would be charged at least $100 because I didn’t make it acceptable for them well I think they were going to be giving me the refund of $100 plus may be more for the total cluster fluck .

Worst experience I’ve ever had with a company

I have had Centrylink for over a year and I swear I get issues on average once every three months. Usually with the router not connecting to the NIU box. At random times the router will just decide to blink blue. Did I also mention our Ethernet is the only one that works? Out of the five technicians they’ve sent none of them are able to help me get the WiFi working. I work from home and do not have a car and am forced to pay to get to work through Uber every time this happens. Totally ridiculous. And the amount of time it takes for them to send a technician is insane. It is going to take a week for someone to get out here and that means I have to spend nearly 70 dollars a day both ways to get to work. I should’ve known I was in for it when they were setting it up and three separate technicians located my NEIGHBORS NIU BOX and without so much as a consultation assumed that it was mine and left without installing anything. Horrible company, horrible wait times, inconsistent service which is decent at best (when it works) and a total waste of 75-80 dollars a month. So frustrating and I can’t even switch because it would take weeks most likely to get a new provider and I literally cannot afford to do that. PLEASE DO BETTER

Developer Response ,

I apologize for any issues you have encountered with the internet. Please feel free to email us at talktous@centurylink.com with reference number 71556807, and we will be happy to assist. ~Cherie