Mountain Mike's Pizza 4+

Need additional options

I would really love to use this app but it does not have an option for “extra”. My kids like extra pepperoni or extra sausage but there is no option for that, only light or regular. Maybe you can fix that in the app and online and then I can use the app to order. Thsnks’

Cannot redeem rewards/offers

The selling point of the app is that there are special rewards, one of which is the $5 off for migration of accounts being complete and it is impossible to apply to an order in the app. There are a few choices of rewards at the moment and because of this you cannot redeem any of them. No rewards were selected and no special deals. I try to redeem the $5 off and it says you can only use 1 offer at a time, and no other offers are being used. I tried to choose different offers from the choices after this happened and it is the same issue. You cannot use any offer when there are more than one choice in the app. It is terrible. I have tried to use this multiple times in the past few months hoping it would be fixed and it is not. I end up just not even ordering pizza by the end of it or going to round table because it is so irritating knowing I wanted to use the $5 off or literally any of the deals and cannot use any.

Developer Response ,

Hi carolineeeeeeese, This definitely isn't the experience we want our guests to have. Our team is here to help, for assistance with how to redeem offers and/or rewards please reach out to us at - appsupport@mountainmikespizza.com

New app experience is buggy and terrible.

The new app is a classic example of “it’s not broken, so we should fix it and ruin it in the process.” Nothing works, it’s not intuitive, and it’s nigh impossible to use loyalty rewards. I have a decent rewards balance mocking me on my account. Every time I attempt to apply it to a purchase it errors out and says I can’t apply discounts when there is one already on the order.

Problem is there are not any discounts already applied to the order. I call the store, they can’t access the rewards, so too bad for me. Oh and good luck with support. I sent an inquiry and never got a response.

Given that this is already one of the most expensive pizza places in the area, I’m not going to bother fighting with a flighty app. I’ll just start shopping for a new pizza joint.

Developer Response ,

Hi Della_K, While we're thrilled to hear you're a fan, we're sorry to hear you're experiencing trouble using offers/rewards in the app, your feedback helps us identify where improvements are needed. Our team is here to help, so that we can further assist, please share with us a screenshot or a screen recording of the issue and submit directly to - appsupport@mountainmikespizza.com