ampm 17+

Thanks!

The AM/PM app took some getting used to but now that I am familiar with it I can navigate the site pretty fast. I wish the refills counted towards a free drink. In comparing notes with AM/PM staff it seems a little wasteful to make people buy a new cup each time?! Just an opinion. Perhaps there is a reason from corporate that dictated the need for a new cup each time? ***UPDATE*** The team at AM/PM heard me! Refills without a New cup are counted towards a free drink!!! I was pleasantly surprised that Corporate responded to my suggestion. I feel validated. AM/PM rocks!

Shannan at your Murrieta store is AWESOME! I’m not very technical and she always offers to help customers use the app! Please let her know we ALL appreciate her efforts and her cheerful attitude!

Developer Response ,

Hi, thanks for your feedback, we hear you and agree. Refills now count towards your free drink in the Fountain and Coffee Clubs!

Teach your employees how to use the app

I came back from a Dodger game excited to use the app for a FREE hotdog and soda. Unfortunately, after going to three locations, I came home defeated and empty handed. The first employee refused to scan my barcode, as they were confused about the app and how it worked. The app said to scan before the purchase, and they didn’t want to until after I scanned my items. The employee had no idea that there even was a deal in place! I went to a new place where I was able to scan my items, and my app barcode. However, the app showed no sign of conformation, nor did the register. After spending several minutes trying to investigate and solve the problem with two separate employees, we were unable to redeem the deal. I went to a third place where I had a similar problem of employee lack of knowledge about what to do.

The app shows zero conformation of activation when used, and does not have a barcode for individual deals, making it extremely confusing to see if a deal is active or not, or if the general barcode even applies. And to top it off, the employees are not trained on how to receive app deals and are as clueless as the customer on how to use it.

Safe to say, after this fiasco, I will not be trying to use an app deal with the AMPM app in the foreseeable future.

At times I love it others it’s a pain

Yes I’m glad it wants to make sure I am who I am verifying my ID and email is a plus to it but it does it million times before I can either log in or reset my password .. also I was very happy that before the new update how easy it was to use it. Then the new update my store won’t let me use it because there is no timer on it so the gentlemen there is pain when wanting to use my coupons he doesn’t believe that a new update came out or something not sure why I’m not allowed to use them.. Then also I like that you got some new prizes but I would love it there were actually cool prizes like electronics or even gift cards for that being into there 24/7 and spend money and never get much in return..also a rewards system would be cool too like every so many or so much you spend get free fountain soda and candy or get a 5$ coupon for any item in the store.. but overall great app just needs a little bit of fixes and it will be legit.

Thanks AmPm