MOBILITY CU 4+

1. All of my scheduled transfers, except a loan payment, did not carry over. I had to set them up all over again. On the scheduled day, the transfers did not occur first thing in the morning, but not until later in the day.
2. The accounts are divided between share accounts, loan accounts and other. I was happy to see all my other accounts, along with the share and loan in one place. However, when I went to get my Statements, only the “Share” accounts showed up. I had to re-enroll on a different ID to access one of the “Other” accounts to get a statement for that account.
3. Logon is more tedious since there is no TouchId or FaceId to logon. I use 1Password, but I have to scroll or search through my passwords to find the Mobility ones. 1Password does not recognize the app. Apparently the app needs to support “associated domains”.

The app is super janky. At times it allows me to pay my loan, and other times it continues to loop back to the “pay loan” screen and won’t allow me to continue. I have to try logging into my desktop computer and even then seem to run into the same issue of not being able to continue. I have gone as far as restarting my phone and desktop, clearing the browsing data on my desktop to ensure it’s not on my side and also deleted and reinstalled the app on my iPhone to try and begin fresh. When the app was first introduced it did not want to cooperate and work but after a while, it spontaneously decided to work properly. For about 2-3 months it worked consistently and then all of a sudden the issue of the constant loop back to “pay loan” continued. This will require me to call in to the customer service line where I will have to wait on hold to speak to a representative just to pay my loan, which completely defeats the purpose of the convenience of the app. The apps functionality is extremely unreliable and it’s more annoying than anything. Granted calling the CS line will still allow me to get my loan paid, but then why even download the piece of crap app if I have to call in anyway????

I’m loving this new app and design. Very clean and easy to maneuver through my accounts. It’s way better than the old look. Thanks MOBILITY!!