Texas Trust’s Mobile Banking 4+

I was a member since I was15 years old at my first job and open my account that was when they were considered Qualtrust credit union however since Texas Trust has emerged in taking over which I was initially a little worried about if I’m being honest, I could not be more pleased and more thrilled. The staff makes you feel like family and at this point they are and they never ever fail to let me down to frustrate me to disappoint me never I have always always been able to get a hold of somebody who is kind with prompt answers when working with me and my elderly parents as well, not to mention I also first had my 3yr old son open his own saving account as well and he gets so excited about it as they regularly post informative information on how to raise financially literate children! Did I mention all of the perks and low interest rates should you ever need an auto loan, house/mortgage/or personal loan? They go way beyond the call of duty and then some while also giving back to the community! Because of TexasTrustCU, my credit score has more than doubled in the last 14 months and was in the 740’s within the first 3 months from horrendous credit post divorce. Well on my way to that 800 score....I’m coming for you! :)

I have been banking at Texas trust for quite some time now and have never had a bad experience. As a matter of fact the employees there have gone above and beyond what one would normally expect from a bank. As an example, I once signed up for what turned out to be a subscription for dietary supplements and when I realized it was a subscription I tried to cancel it with no luck. I called in and your team was able to cancel the subscription and refund the money that was removed from my account. Bravo! On another occasion someone had gotten a copy of my card and was trying to purchase hundreds of dollars at a pharmacy in another state. Your team immediately contacted me and alerted me to the fraud. Keep up the good work!

I deposited a check a couple of weeks ago for $10,000. These funds were from the sale of stock and I was using it as a down payment for a car. The young lady who took the deposit told me there would be a 5 day hold. I explained to her I was needing the funds in 3 days, but she just didn’t seem to care. So I had to find alternate means to come up with the down payment. A couple days later I look at my account on my phone. Found out that less than half of the funds we’re going to be released in 5 days and the rest would take until the 16th to be released. This cost me frustration and money because of the delay. The young lady made no mention of the multiple hold on my funds. I guess your organization does not know what means to be a credit union. A credit union exists to assist its membership. Not to take advantage of hard working people. I feel as if I was taken advantage of by the young lady who “helped “ me that day and by the CU as a whole. I’m thinking the management could not find employment with a big bank so they settled for working at a credit union and keeping the attitude of BIG BAD BANKERS