MobileX: Be you‪.‬ 4+

First, I will say that my number porting and service have been fine. Same Big Red service as any other MVNO. WiFi calling works well too. The actual service, no complaints.

But the app is…not great. I have an issue with my plan not showing up correctly. Support told me it looks good on their end, it’s just not working in the app. Which is fine, but kind of annoying. And it could use a bit more refinement on the UI/UX fronts.

That being said, it’s a great service if you’re not a huge data user. Totally meets my needs.

Hello! We appreciate your feedback and we're thrilled that you're enjoying our service. If there are any enhancements you'd like to suggest, please don't hesitate to drop us an email: hello@mymobilex.com. We value our customers feedback and strive to incorporate positive changes to ensure the best possible experience for all. Looking forward to hearing from you!

I was able to port in my secondary number from Visible and everything worked flawlessly with a quick eSIM setup. I use MobileX as a backup (dual sim) since it has Verizon coverage when my primary does not have coverage. I travel to places where only my primary or secondary number has coverage, so having the power of two networks is important to me. If you are using dual sim, be sure to follow the steps on their help article title “iOS dual SIM APN setup“. Overall I am very happy with this affordable service. The plans are simple yet customizable on data, calls, and texts providing flexibility to any given month. The data has priority with QCI 8 instead of QCI 9. MobileX equals value at a fraction of the cost even compared to other prepaid MVNOs! Some companies (Mint, US Mobile) force you to annual plans for the best deal, but not MobileX, all deals are monthly. Please keep it this way!

Welcome to the MobileX family! We'd love to see if we can use your experience in our customer testimonial story. If you're open to it, please shoot us a quick email: hello@mymobilex.com. Looking forward to hearing from you!

Just ported my number from Xfinity Mobile to MobileX over the weekend. From physical SIM to eSIM. I’m really impressed by the smooth experience of the migration!

In the past, the porting process usually takes a few days, waiting for the shipment, fill in the form and wait. If something goes wrong, then I have to contact customer service. Not this time! I followed the instructions on the app and finished the porting after a few minutes! No waiting and not spend a penny since I am in the initial 10 days of trial. 😀

Customer service is great. Initially the cellular data didn’t work so I contacted support. Then I got it working by following the instructions again and restarting the phone. Support responded anyway to ensure things are working even I sent an email to indicate the original issue got resolved.

Call/text/data is good as Xfinity mobile. After all both are Verizon, honestly I cannot tell a difference so far.

The only thing odd is the management profile downloaded during eSIM setups is unsigned. Not sure why it’s hard to fix it… another thing is during speed test my IP location show up as California, which I am not. Neither of the issue affects my current usage though.

[ZG501L-1GWPN]

Welcome to the MobileX family! We'd love to see if we can use your experience in our customer testimonial story. If you're open to it, please shoot us a quick email: hello@mymobilex.com. Looking forward to hearing from you!