MLC Mobile 4+

I have been an NEC technician for 30 years. I personally believe NEC phone systems are the best on the market hands-down. However their mobile app is terrible. The interface is nice setting it up is easy but there are way too many issues. If for some reason it goes off-line for a long period of time it does not come back online it will just say port full and I have to close application and reopen. I’ve seen many voip apps that work 10 times better. NEC you have a great product line just fix the mobile app please

The problem you are experiencing is that you have too many users using the application without enough licenses. The error noted on the application screen when launching the application 'Full Port" is indicating this issue. I would suggest that you confirm the number of users that are utilizing the application and make sure you have enough licenses for activation of the client.

Whether you connect the app to WiFi or cell network phone conversations between callers are choppy or underwater sounding. The same goes for retrieving the voicemails. It’s embarrassing having conversations with customers with how poor connection is. It also likes to go “offline” without you realizing it frequently. There is no option for mute or hold so there are times you have the awkward times of listening to each other breath if you have to do data entry. There is a hold button on the app, but all it does is disconnect them. I also had a decent amount of times the phone rings once or even a half a ring and then says missed call. This app will also drain phone battery real quick.

All the problems that have been noted are do to incorrect programming of the client and voice server (possible packet size) for the operation of this application. It would seem there is also the possibility that there is an issue with the amount of bandwidth that is allocated on the device for the application. Remember this is a real-time application so bandwidth is required.

The app does the things you need it to do but it’s not user friendly. A couple of especially irritating things I’ve noticed:

1) If you’re on a call that ends (the other person hangs up, conference line is closed, etc) you’ll get an open line tone on your phone until you open the app up again and “put the phone back on the hook”. There needs to be a quick way to hang up.

2) If you close the app because you don’t want the line to forward to you cell (for example if you’re off work and you don’t want work call to keep coming through) you’ll get a “Log in again” notification every few minutes as long as you’re connected to WiFi.

All of these challenges noted are resolved with later builds. Please install the latest version of the application and or move to the BizMLC Mobile applicaiton.