Masimo Stork 4+

Solid but needs tweaks

For the most expensive monitor on the market I was expecting better. I absolutely love the live readings, and the setup and connection gave me no issues. That said, this thing must have notified me 50+ times that my daughter was face down when she never was. Second, while the silicone boot material is soft, it does NOT breathe well. My daughter runs hot and this caused her to sweat more than normal.
The vertical video feed is clear but the night mode sensor seems too sensitive. The audio seems broken on my unit. I have to max out the volume to hear anything and it sounds staticky. Also worth noting, the temperature sensor is measuring skin temperature, not core temperature, so while it’s a nice feature to determine overall comfort, it is not going to alert to fevers. The intercom function works but you have to hold the button down a few seconds before it activates. Using the intercom also causes the lullaby option to turn on automatically. The lullabies and white noise are a great feature but I want to be able to control the volume, it’s too loud at night.

Different alarm sounds and intensity

Overall this has been the best product to keep me sane and make sure my daughters okay during naps and especially car rides when I can’t get to her as quickly although I do wish the alerts depending on the severity were louder and more intense the boot alerts for device interference while she’s kicking her feet and those notifications are frequent we’ve only had a couple of oxygen level notifications when her boot strap had undone itself in her onesie from kicking so we know she’s alright and just fix it but I wish for it to be a louder and more intense alarm so when we’re sleeping if the oxygen or BPM were alerted we’d know the difference and be woken up overall this boot has helped tremendously with PPA and is a great purchase

Disappointing app experience

The quality of the boot is great, and customer service has been helpful. However, I can’t recommend this product until the app makes significant improvements.

Notifications - there are almost zero notification options. The settings that do exist sometimes don’t work - for example, the room temperature notification settings return a server error every time I try to change them.

History - there’s no option to jump to a date or time. You have to continually scroll left until you reach the date/time you want to check. There’s also not a nightly/daily/weekly synopsis or sleep report.

Access for other caregivers - you can give access to another person, but again there are no customization options. For example, I can’t give someone access to the health monitoring but not the monitor. You also can’t easily activate/deactivate someone’s access. For example, if you have a sitter or nanny there isn’t a toggle to turn on/off their access. You have to completely delete them and re-invite them every time. I don’t necessarily want caregivers to have 24/7 access to our baby monitor, so a feature like this is important to me.

I’m pretty disappointed in the product because of the app experience. We don’t use it as often as I would’ve liked just because the app is so clunky. Feels like a huge waste of money.

Developer Response ,

Thank you for taking the time to share your valuable feedback with us. We're glad to hear that you appreciate the quality of the Stork Boot and our customer service. Your comments about history navigation and caregiver access are duly noted and will be shared with our team. Regarding notifications, Stork will provide you with continuous insights however, it is not a medical device and therefore does not alert to health data per FDA requirements. If you have any further suggestions or need support in the future, please don't hesitate to reach out to our customer care team at (877)772-8080 or support@masimoconsumer.com. Thank you.